Graduate Account Manager

STEM Graduates; City Of London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading translations firm in Central London is seeking a Graduate Account Manager for sales operations support. Responsibilities include managing client orders, issuing quotations, and liaising with the production team. Ideal candidates will have a degree at 2:1, strong office skills, and good communication abilities. The position offers a salary of £23,800 plus bonuses and other benefits.

Benefits

Bonus up to £3,000

Medical

Pension

Qualifications

• University degree at or above 2:1 in a relevant field.
• Competent with MS Office tools and general office skills.
• Good communication skills and ability to multitask.

Responsibilities

• Capture client orders and issue quotations.
• Enter job details into the database and liaise with production.
• Contact clients for payment and manage invoices.

Skills

General office skills

Communication skills

Competent telephone manner

Team player

Multi-tasking under tight deadlines

Education

GCSEs or equivalent in English and Mathematics

University degree (2:1) in liberal arts, Humanities, or modern languages

Tools

MS Word

MS Excel

E-mail

Job description

Overview

Graduate Account Manager within a Translations Company

Salary: £23,800 + Bonus (typically circa £3,000) + Medical + Pension

Location: Central London

Job Purpose

To work within the Operations team with responsibility for sales operations support.

Responsibilities

• Sales
  • Capture client telephone orders.
  • Based on the client's requirements cost incoming orders and issue quotations as required.
  • Analyse documentation, identifying language combinations, identify specialism requirements and obtaining accurate word counts.
  • Based on the client\'s requirements and the job\'s characteristics, calculate the time required to complete the work and confirm delivery dates as required.
  • Consider appropriate discounts and obtain authorisation in accordance with Company procedures.
  • Obtain from the client a purchase order or instructions to act.
  • Activate the job and liaise with the Production Team to confirm the job to the client.
• Job management
  • Enter job details into the job database, maintaining up to date information as the quote/estimate progresses.
  • Liaise with the Production team to ensure resources are available to satisfy client delivery requirements.
  • Maintain the active quotes report, keeping in contact with clients through follow up phone calls and e-mails.
• Credit Control
  • Contact clients to determine any reasons for non-payment and agree payment dates.
  • Issue copy invoices as required. Deal with client invoicing queries.
  • Follow Company debt collection procedures.

Job requirements

Academic Qualifications

• GCSEs or the equivalent in English and Mathematics.
• A University degree at or above a 2:1 in a liberal arts or Humanities subject or modern languages.

Relevant Work Experience

• General office skills.
• Competence in the Windows operating environment, MS Word and MS Excel, and E-mail.

General

• Good communication skills and a competent telephone manner.
• A team player able to multi-task under tight deadline conditions.
• Energetic.
• A willingness to learn and grow