Front of House Leader - Luton Airport-Full Time

Pret; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular fast-casual restaurant chain is seeking a Front of House Leader at Luton Airport. This role requires exceptional leadership skills and a passion for ensuring customer satisfaction. You'll lead and inspire the team while overseeing the quality of service. The company offers flexible shifts, free meals, and opportunities for career growth and development. Join us to provide delightful customer experiences in a fast-paced environment.

Benefits

Flexible Shifts

Free meals while working

Club Pret Membership

Earn extra £5 for early shifts

Virtual GP

Free shoes

Length of service reward

Qualifications

• Previous supervisory experience in a similar role.
• A passion for food and exceptional customer service.
• Ability to work flexible hours, including early mornings.

Responsibilities

• Lead the team by example, ensuring customer satisfaction.
• Oversee quality control and team performance.
• Create personalized customer experiences.
• Deliver training and support to team members.

Skills

Supervisory experience

Customer service

Team leadership

Ability to work in a fast-paced environment

Job description

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Front of House Leader - Luton Airport-Full Time, Luton

Client: Pret

Location: Luton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 5dc28f1177b6

Job Views: 20

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Join Our Team as a Front Of House Leader at Pret, Airside Departure Lounge, London-Luton Airport, Airport Way, Luton, Bedfordshire LU2 9LY GBR!

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders to play a pivotal role in ensuring that our customers have the best experience in our shops.

Overview

As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. At Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!

We have the following positions available right now:

Full-time - Shifts are spread over 5 days from Monday to Sunday. You must be available from 4:00 am to 11:00 pm.

Key Responsibilities:

• Lead the team by example, showing genuine care for our customers' happiness.
• Drive high standards every time, whether that’s through the quality of a coffee or the appearance of a sandwich.
• Create personalized experiences that connect with each customer on a personal level.
• Be the friendly face of Pret, inspiring your team to do the same.
• Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
• Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.

If you have previous supervisory experience and a passion for food and customer service, apply now!

We offer:

• £ to £ per hour (Inclusive of weekly mystery shopper bonus of £ per hour)*
• Flexible Shifts
• Free meals while you’re working
• Club Pret Membership, with 50% off food and 5 free drinks a day.
• Earn an extra £5 when you start to work between 3 am and 5 am **
• Virtual GP
• Free shoes
• Length of service reward.

You want career growth?

• Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member).
• Grow with us and earn professional qualifications: we offer Apprenticeships Level 3.
• Use our internal ‘Opportunity Network’ to see all available Pret jobs both within our shops and at our Support Centre, 75B.

About Us:

Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day, and anything we don't sell goes to charity. Our coffee is 100% organic (and always will be), and our Coffee Fund supports the next generation of farmers. It's partly what makes Pret special.

If you thrive in a fast-paced environment, love working and having fun in a team, enjoy early mornings, and have a passion for serving delicious food and drinks, we want to hear from you!

As this role is based in an airport, all successful applicants will need to apply for an airport security pass (Pret A Manger will pay for this). As part of the process, you must be able to provide 5 years of references, which can include employment, self-employment, unemployment (Job Centre or Benefits Offices), school/education, or agency references.

If you want to know more about the role, benefits, and values, please visit our website. Terms and conditions apply.