Food Shift Lead: Team Coach & Store Ops

Marks and Spencer; Liverpool; On-site; GBP 21,000 - 24,000; Full time

Job summary

A leading retail chain in Liverpool is seeking a Shift Lead to oversee store operations. The role includes leading the fill operation, coaching team members, and ensuring high standards of customer service. The ideal candidate will demonstrate strong leadership, possess excellent communication skills, and have some digital competency. This role supports the overall productivity and presentation of the store, working closely with the store management team.

Qualifications

• Understanding of M&S operations and strategy.
• Good knowledge of legal requirements for customer assistant roles.
• Ability to build positive relationships with colleagues and customers.

Responsibilities

• Lead the fill operation ensuring sales floor is ready to trade.
• Coach colleagues and drive productivity.
• Ensure all operational processes are implemented efficiently.
• Maintain store standards for cleanliness and safety.

Skills

Customer service

Digital capability

Communication skills

Teamwork

Flexibility

Job description

A leading retail chain in Liverpool is seeking a Shift Lead to oversee store operations. The role includes leading the fill operation, coaching team members, and ensuring high standards of customer service. The ideal candidate will demonstrate strong leadership, possess excellent communication skills, and have some digital competency. This role supports the overall productivity and presentation of the store, working closely with the store management team.