Field Service Engineer

ZipRecruiter; Hounslow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading detection technology firm in the UK seeks a Field Service Engineer Level II for its operations at Heathrow Airport. The successful candidate will install and maintain Trace and X-Ray equipment, ensuring customer satisfaction. Extensive training and excellent career development opportunities are offered along with a competitive salary package. Applicants must have a Level 3 Engineering qualification and live within a 45-minute commute to Heathrow.

Benefits

Extensive training

Highly competitive salary

Company credit and electric vehicle

Qualifications

• Live within a maximum 45 minute commute to Heathrow Airport.
• Proficiency in reading electrical/mechanical schematics.
• Strong customer service and ability to handle stressful situations.

Responsibilities

• Install, repair, and maintain Trace and X-Ray equipment.
• Document all inspections and repairs promptly.
• Provide technical support to customers.

Skills

Troubleshooting skills

Customer service

Communication skills

Computer literacy

Education

Level 3 Engineering qualification or equivalent work experience

Tools

MS Office Suite

Job description

Overview

Field Service Engineer Level II – Heathrow Airport.

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.

Following significant growth and deployment of the latest integrated checkpoint screening solutions, we are looking for a dynamic and experienced engineer with a background in mechatronics, electrical or electronics engineering, to join our team at Heathrow Airport.

In this role, you'll work with our market-leading technology that plays a crucial part in preventing the illegal trafficking of narcotics, weapons, explosives, and harmful chemicals. Every day, you’ll contribute to creating a safer environment for communities around the globe.

We’re committed to your success, offering extensive product training and outstanding career growth opportunities. If you're passionate about technology and driven to make a positive impact, we want to hear from you!

As a Field Service Engineer II, you'll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites specifically, Heathrow, ensuring first class customer satisfaction.

Join us and we’ll help build your career further, offering excellent opportunities for growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the CTC clearance and lived in the UK for a minimum of 5 years.

Duties and Responsibilities

• Meet daily service repair needs and drive customer satisfaction
• Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed.
• Document all inspections, maintenance, and repair work promptly.
• Manage repair parts cycle time, order, install, and return parts efficiently.
• Review logs for open issues, prepare formal reports to customers.
• Maintain and calibrate tools and test equipment.
• Provide technical support to customers and peers.
• Participate in site surveys, pilot programs, special projects, and meetings.
• Establish and maintain close relationships with senior FSEs and Product Managers.
• Ensure compliance with health, safety, and environmental policies.

About You

• Live within a maximum 45 minute commute to Heathrow Airport.
• Level 3 Engineering qualification (electrical, electronic, mechanical) or equivalent work experience
• Proficiency in reading electrical/mechanical schematics.
• Strong troubleshooting skills and experience in field repair of electrical and electronic systems
• Computer literacy; MS Office Suite proficiency and aptitude for learning specialized software
• Excellent communication, organizational, and interpersonal skills
• Strong customer service and ability to handle stressful situations
• Self-motivated, reliable, and accountable individual
• Willingness to travel at short notice
• Manual handling ability.

What you'll get

• Extensive training on our world class products.
• Highly competitive base salary, bonus, on call, overtime, company credit and an electric vehicle.

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers\' evolving needs and touch the lives of millions of people every day.

We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes.

Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage.

We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

EEO and inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. We have several employee-led Employee Resources Groups (women@work, Black Employees Network, Veterans, Pride Network) providing support, enhancing career development, and contributing to personal development in the work environment and beyond.

At no time during the hiring process will Smiths Detection, Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website www.smithsdetection.com/careers or LinkedIn.