Executive / Sr. Executive (Recovery)

Akashbari Holidays; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A travel service provider in the UK seeks a candidate to manage overdue payments and strengthen client relationships. The role involves tracking payments, collaborating with teams to verify bookings, and ensuring timely communication with clients. Candidates should have experience in payment collections and possess strong communication skills. This position is key to maintaining positive client interactions and supporting future business growth.

Qualifications

• Experience in payment tracking and collections.
• Strong communication skills for customer interactions.
• Ability to reconcile accounts and manage billing issues.

Responsibilities

• Track and monitor overdue payments from clients.
• Make follow-ups via calls and emails for payment collection.
• Collaborate with teams to verify bookings and pending payments.
• Ensure timely issuance of invoices and receipts.

Job description

• Track and monitor overdue payments from individual and corporate clients.
• Make timely follow-ups through phone calls, emails, and messaging platforms to ensure prompt payment collection.
• Maintain professional and customer-friendly communication to support positive client relationships.
• Collaborate with travel consultants, ticketing teams, and corporate sales staff to verify booking details and pending receivables.
• Report discrepancies or disputes to relevant departments for quick resolution.
• Ensure accurate and timely issuance of invoices, credit notes, and receipts to clients.
• Keep detailed records of payment commitments, reminders sent, and collections received.
• Reconcile client accounts regularly to confirm correct outstanding balances.
• Coordinate with the accounts department to ensure all received payments are updated in the system.
• Address issues related to billing errors, overcharges, cancellations, and refunds.
• Assist clients in resolving challenges that hinder payment settlement.
• Prepare weekly and monthly recovery reports for management review.
• Identify and highlight high-risk accounts, chronic defaulters, and emerging payment trends.
• Enforce company credit policies and ensure clients comply with agreed credit terms.
• Escalate long-overdue or critical cases to senior management when necessary.
• Maintain positive client relationships to support future business.
• Send polite reminders that protect the company's brand reputation while ensuring effective recovery.