Engineering Service Coordinator

The Stephenworks; Peterborough; On-site; GBP 26,000; Full time

Job summary

A leading tech company in Peterborough seeks a customer service representative to assist customers with Wi-Fi issues. This full-time role requires excellent customer service skills and technical aptitude. The ideal candidate has an admin support background, preferably in telecoms. Enjoy benefits like 26 days of holiday and private health care.

Benefits

Private health care

26 days holiday (+8 bank holidays)

Pension

Qualifications

• Experience in admin support, preferably in telecoms.
• Strong communication skills, both verbal and written.
• Positive attitude and willingness to learn new technologies.

Responsibilities

• Serve as the first point of contact for customers with Wi-Fi issues.
• Guide customers through basic troubleshooting.
• Organize engineers’ diaries for job progress.

Skills

Customer service skills

Technical aptitude

Ability to manage expectations

Multitasking

Job description

Overview

Location: Peterborough. Salary: £26,000. Benefits include private health, 26 days holiday (+8 bank holidays), pension, etc. Working hours: 9:00–17:30, full time, on site.

The Company

This is a customer facing role based in Peterborough working for a UK based altnet. These are a well-funded FTTP ISP that are looking to diversify their markets, with both UK and international aspirations.

The Role

You will be the first point of contact for customers experiencing Wi-Fi issues. You will guide through basic troubleshooting, pass information to the field engineering team, and organise engineers’ diaries to ensure smooth job progress from one assignment to another. Because you will liaise with external customers and internal colleagues, the ability to manage expectations, juggle multiple tasks, and communicate clearly is essential.

Ideally, we are looking for someone with an admin support background, preferably in telecoms, but we are open to other industries provided you are willing to learn. A positive attitude, strong customer service skills, and technical aptitude to pick up new technologies are essential for this role.

This is a great opportunity to join a tech company on an upward trajectory. There may be aspirations within project coordination, network support, or related areas.

Next steps

If this sounds like something you are interested in, you have three options:

• Call Joe White at CRG TEC to find out more. We are open about the role and the opportunity, so if you need to learn more before committing, no problem.
• Drop Joe a private message on LinkedIn before applying and she will respond to any queries you have.
• If you are happy with what you have read, attach a copy of your CV to this advert and Joe White will call you to discuss further or get back to you if you don’t quite hit the mark.

We look forward to hearing from you.