Engineer Scheduler - Helpdesk & Field Ops

Arcus Solutions; England; On-site; GBP 26,000; Full time

Job summary

A leading service provider in the UK is seeking a Helpdesk Agent to join their Central Operations Planning team. This role involves scheduling engineers based on work orders while managing set SLAs and KPIs. Candidates should have a proactive approach, excellent communication skills, and be confident in using computer systems. Offering a salary of £25,853 per annum along with benefits such as a bonus scheme, annual leave, and funded training, this position ensures opportunities for professional development within the company.

Benefits

Annual salary of £25,853

4% bonus subject to targets

25 days annual leave + Bank Holidays

Group pension scheme

Life Assurance

Funded Training Sponsorship

Discounts and financial aid programs

Qualifications

• Experience in scheduling or planning roles across any industry.
• Confidence in using computer systems is essential.
• Willingness to learn and adapt.

Responsibilities

• Receive and manage work orders from the helpdesk.
• Schedule engineers based on location and availability.
• Adhere to set SLAs and KPIs.
• Communicate effectively with field engineers and operational managers.

Skills

Proactive approach

Problem-solving

Confident communication

Persuasiveness

Scheduling/planning experience

Tools

Aeromark scheduling system

Computer systems

Job description

A leading service provider in the UK is seeking a Helpdesk Agent to join their Central Operations Planning team. This role involves scheduling engineers based on work orders while managing set SLAs and KPIs. Candidates should have a proactive approach, excellent communication skills, and be confident in using computer systems. Offering a salary of £25,853 per annum along with benefits such as a bonus scheme, annual leave, and funded training, this position ensures opportunities for professional development within the company.