Deputy Shop Manager (Abergavenny)

Ty Hafan; Greater London; On-site; GBP 15,000; Full time

Job summary

A charitable organization is seeking a Deputy Shop Manager for their Abergavenny location. You will support the Shop Manager and help create an engaging shopping experience while maximizing sales. The role requires dedication to customer service and excellent teamwork skills. This is a full-time, permanent position with various benefits. Come be part of a friendly and supportive team that makes a difference in the community.

Benefits

Group Personal Pension Scheme with employer contribution

25 days annual holiday (rising to 27 with service)

Life Assurance benefit

Comprehensive induction and development opportunities

Employee assistance program

Unlimited access to online GP services

Healthcare Cash Plan

Cycle to work scheme

Retail bonus scheme

Qualifications

• Ability to work well within a small team.
• Previous retail experience is essential.
• Great attitude and willingness to learn.

Responsibilities

• Support the Shop Manager in daily operations.
• Generate and process stock efficiently.
• Design eye-catching window displays.
• Recruit and train new volunteers.

Skills

Retail experience

Teamwork

Customer service

Creativity

Job description

Vacancy type: Paid Vacancy

Function: Retail

Location: Abergavenny

Salary: £14,879 per annum (£24,798.33 FTE)

Contract type: Permanent

Contract hours: Full time

Closing Date: 08 / 01 / 2026

We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work 22.5 hours (3 days) per week.

About our Abergavenny shop

Our Abergavenny shop is located on the picturesque high street, nestled amongst the town's unique independent shops. Our beautiful shop has a boutique fit out, celebrating the original features of the building, and brought to life with the creative and quirky merchandising of donated stock.

We have formalwear and bridalwear room where our customers can shop for their special one-off purchases with the assistance of one the team.

The shop has a welcoming and friendly atmosphere which keeps our customers, whether our local supporters, or those from further afield, returning to us.

Abergavenny's shop opening hours are Monday to Saturday 9.00am to 5.00pm.

About the role

As a Deputy Shop Manager, you will support the Shop Manager, and use your creativity and flair to flourish in our fast-paced shop. Our retail roles are full of variety, and every day is different!

You will be responsible for generating and processing stock, designing an eye-catching window display and support the recruitment and training of our wonderful volunteers.

You will find every day challenging but rewarding.

About you

We would love to hear from candidates who are able to work well within a small team, has previous retail experience, possess a great attitude and willingness to learn and has a drive to provide excellent customer service that will enable the shop to maximise sales and profits to support the fantastic care Ty hafan provides to children and their families.

Benefits of working for Ty Hafan

• Group Personal Pension Scheme with an employer contribution of 5%
• Annual holiday entitlement of 25 days (rising to 27 with service), plus Bank Holidays (based on FTE).
• Life Assurance (Death in Service benefit)
• A comprehensive induction plan and learning and development opportunities
• Employee assistance program, which provides a range of free services including counselling, financial and legal support
• Unlimited access to a 24 / 7 online GP as well as a range of other health experts
• Healthcare Cash Plan: claim back the cost for appointments and treatment such as dental, optical or physiotherapy
• Cycle to work scheme, technology and mobile phone benefit: discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
• Retail bonus scheme (subject to Shop Performance)

About our Retail department

Ty Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Ty Hafans care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.

Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric-a-brac and household goods) to the general public, a small amount of bought-in new goods, and the sale of tickets for the charitys Crackerjackpot weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and / or a Salaried Sales Assistant and a team of volunteers.

About Ty Hafan’s ambition

When a childs life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition.

we know that everyone plays a huge part in making sure that no family faces their childs short life alone.

Our Vision

A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose

No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the childs short life, at end of life, through bereavement and beyond.

Our Values

At Ty Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

Tips for candidates

all applications and interviews will be assessed using the person specification included within the job description.

Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.

Please note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.

Ty Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Please note: we may close the vacancy earlier should sufficient applications be received.

Closing Date: 08 / 01 / 2026