Dental Compliance Advisor - Dental

Agilio Software; Sheffield; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare compliance provider is seeking an experienced Dental Compliance Advisor to provide helpline support and conduct remote Quality Practice Scheme inspections. The ideal candidate will have knowledge of UK dental regulatory requirements and strong research skills. This full-time, remote role offers a competitive salary and generous benefits, including income protection and enhanced pension.

Benefits

Income Protection

Life Assurance

Enhanced pension

Health Cash plan

28 days annual leave + bank holidays

Sick pay scheme

Flexible benefits through Agilio Flex portal

Qualifications

• Experience and/or knowledge of the UK dental regulatory requirements.
• Ability to work with minimum supervision and as part of a team.
• Experience in the dental profession with good understanding of dental compliance.

Responsibilities

• Provide helpline support and manage incoming calls, enquiries, and emails.
• Conduct remote Quality Practice Scheme (QPS) inspections.
• Maintain accurate records of inquiries and client activities.

Skills

Knowledge of UK dental regulatory requirements

Good research skills

Strong written and verbal skills

Attention to detail

IT skills (MS Word, Excel, Teams, PowerPoint)

Tools

Agilio iComply

Excel

Job description

Overview

Background: Agilio Software Group is the UK’s largest provider of back office, compliance, and workforce solutions in primary care and dental.

We have ambitious and exciting growth plans and are looking for talented individuals to be part of our journey.

We are looking for an experienced, enthusiastic, and professional Dental Compliance Advisor to provide helpline support and a high level of service to our existing membership base.

Job purpose: The role provides support to members through the dental compliance helpline and conducting remote Quality Practice Scheme (QPS) inspections, while assisting the department with administrative services. The aim is to deliver exceptional service to members, enhancing client satisfaction and contributing to improved retention.

You will be responsible for:

Responsibilities

Helpline

• Handling incoming helpline calls, enquiries and emails
• Call allocation and referrals to other teams as appropriate
• Carrying out research for member enquiries and template updates
• Identifying referral opportunities to the Sales team and booking demos as appropriate
• Maintaining accurate records of all enquiries and clients on the company database and activities arising from them
• Gaining feedback from members following CQC inspections
• Providing correct information and advice using the information in the iComply templates, regulators, health care and government guidance where appropriate
• Identifying and reporting new template or template update requirements raising a template alert when relevant
• Reporting clients’ comments and complaints to the Compliance Helpline Manager
• Support teams within the Regulatory and Professional Services department with administrative tasks when required

Quality Practice Scheme (QPS)

• QPS administration – Excel spreadsheets, booking inspections via Teams
• Chasing evidence as required pre-/post-QPS inspection
• Carry out remote QPS inspections via Teams
• QPS report writing

Skills and experience

Essential

• Experience and/or knowledge of the UK dental regulatory requirements
• Good research skills covering healthcare topics using relevant information sources
• An ability to interpret sources and understand their legal and operational impact
• A real interest in healthcare related topics with the ability and willingness to become a subject matter expert on dental compliance
• Good IT skills, including competence in MS Word, Teams, PowerPoint, and Excel
• Ability to work remotely with minimum supervision and as part of a team
• Strong written and verbal skills
• Attention to detail

Desirable

• Dental practice management, dental compliance, or dental nursing experience
• Experience of using Agilio iComply
• Qualifications in risk assessment, infection control and dental radiography

Additional Information

To be considered for this role you will have previous experience in the dental profession with a good understanding of dental compliance and be passionate about providing exceptionally high levels of service. This role would ideally suit a Compliance/ Practice Manager.

This is a full-time role based remotely/from home.

Job type: Full-time, permanent, some out of hours work may be required from time to time.

Salary: Competitive salary and generous benefits: Income Protection; Life Assurance; Enhanced pension; Health Cash plan; 28 days annual leave + bank holidays; Sick pay scheme; A range of flexible benefits available through our Agilio Flex portal.

If you feel you have what it takes to join our team, we look forward to receiving your application!

If you are interested in applying, please email your CV along with a covering letter to [e-mail]