Debt Recovery Assistant

Talent Dice Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A municipal debt recovery authority seeks a Debt Recovery Assistant to manage outstanding debts, assist with local taxation, and liaise with both customer inquiries and external agencies. Candidates should have at least one year of relevant experience in a local government setting and familiarity with financial systems like CIVICA. Opportunities for progression are available based on demonstrated knowledge across all debt areas.

Qualifications

• At least 1 year in Debt Management/Recovery.
• Experience working in a Local Government Environment.
• Accounts receivable experience within a large organisation.

Responsibilities

• Assist the Debt Recovery Officer with debt collection.
• Control and reconcile the debt recovery system.
• Respond to customer enquiries and negotiate repayment arrangements.

Skills

Debt management

Customer negotiation

Financial systems knowledge

Tools

CIVICA Financials

Job description

About the role

You will be responsible for collecting debt for the Council.

The main purpose of the role

Assist the Debt Recovery Officer with the collection of outstanding debt.

Specific duties and responsibilities

The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area.

• Control and reconciliation of the system.
• Provide assistance, advice and training (as required).
• Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
• Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
• Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
• Managing direct debits.

Experience

Has worked in a Local Government Environment. At least 1 year in Debt Management/Recovery.

Has accounts receivable experience within a large multi-functional organisation.

A working knowledge of CIVICA Financials. Dealing with Debt Recovery Agents/Solicitors.

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