Customer Team Leader — Lead Store Team (Flexible Shifts)

Co-op; Ellesmere; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused retail organization in Ellesmere is seeking a Customer Team Leader to guide the store team and provide exceptional service. The role includes coaching team members, managing store operations, and engaging with the local community. Candidates must possess strong people and organizational skills, be flexible with working hours, and have a genuine care for customers. This position offers part-time hours with competitive pay and extensive benefits.

Benefits

36 days holiday

10% pension contribution

30% discount on Co-op products

Full, paid training

Access to virtual healthcare services

Employee assistance service

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance between leading and supporting the team.
• Desire to learn and grow your leadership skills.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop your team's capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.
• Manage diligence checks and stock accuracy.
• Support your store manager by deputizing when necessary.
• Introduce new products and services in the store.
• Build relationships within the local community.

Skills

People skills

Organisational skills

Problem-solving skills

Flexibility in shifts

Job description

A community-focused retail organization in Ellesmere is seeking a Customer Team Leader to guide the store team and provide exceptional service. The role includes coaching team members, managing store operations, and engaging with the local community. Candidates must possess strong people and organizational skills, be flexible with working hours, and have a genuine care for customers. This position offers part-time hours with competitive pay and extensive benefits.