Customer Solution Design Specialist

BT Group; Birmingham; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading telecommunications provider is looking for a Customer Solutions Design Specialist to design solutions tailored for external customers. The role involves leading design projects, contributing to technical discussions, and ensuring solutions align with customer needs. Candidates should have expertise in Cisco WAN/LAN and commercial discussions. The position offers a flexible working model and numerous benefits including an annual bonus and professional development opportunities.

Benefits

10% on target annual bonus

BT Pension scheme with minimum 5% contribution

World-class training and development opportunities

Discounted broadband and mobile package

Qualifications

• Possess expert knowledge of overall design.
• Experience with design and implementation of Cisco WAN/LAN.
• Experience leading commercial discussions across the customer journey.

Responsibilities

• Lead design projects and deliver overall design.
• Contribute to technical discussions and improve design principles.
• Design and/or assure solutions incorporating multiple BT and 3rd-party products.

Skills

Expert knowledge of design

Cisco WAN/LAN implementation

Experience with CCNP R&S

Leadership in commercial discussions

Job description

As a Customer Solutions Design Specialist at BT, your primary role is to design and deliver solutions tailored to the needs of our external customers, specializing in network, voice, or contact centre solutions. Collaborating within a global team, you'll lead medium to large designs and may even take on the role of a design lead, influencing our future direction. Emphasising customer‑centricity, you'll promote our offerings and ensure solutions align with customer needs. We encourage continuous growth, empowering you to suggest new opportunities, challenge processes, and drive technological advancements. As a valued team player, you'll foster open communication, share knowledge, and collaborate effectively to achieve outstanding results.

What you’ll be doing

• Leading design projects, reviewing all components and delivering the overall design.
• Possess expert knowledge of overall design.
• Contribute to technical discussions, guiding others and improving design principles.
• Share design principles with senior levels, shaping future direction, potentially transitioning to a customer‑facing role.
• Be able to design and/or assure solutions involving multiple BT products plus 3rd‑party products in unfamiliar technologies.
• Experience with design and implementation of Cisco WAN / LAN.
• Experience with CCNP R&S, Wireless and Firewalls.
• Experience with leading commercial discussions across the business and resolving commercial problems across all stages of the customer journey.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start‑ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi‑skilled team that makes a significant impact to society.

Benefits of working for BT

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working

This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.