Customer Service Specialist

The Green Recruitment Company; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading renewable energy consultancy in the UK is seeking a client support specialist to ensure effective communication and resolution of client issues. The role involves managing inquiries and relationships, understanding renewable energy technologies, and collaborating with internal teams to improve service delivery. Competitive salary and flexible working arrangements are offered.

Benefits

Collaborative work environment

Opportunities for professional development

Flexible working arrangements

Competitive salary and benefits package

Qualifications

• Proven experience in customer support, preferably in renewable energy.
• Strong understanding of renewable energy technologies.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the main liaison between clients and internal teams.
• Manage and prioritize client inquiries.
• Develop and maintain strong relationships with clients.

Skills

Customer support experience

Understanding of renewable energy technologies

Excellent communication skills

Ability to manage multiple priorities

Proficiency in CRM software

Tools

CRM software

Microsoft Office Suite

Job description

Overview

We are a forward-thinking renewable energy consultancy dedicated to accelerating the transition to a sustainable future. Our team works on cutting-edge projects in solar, wind, and energy storage, providing innovative solutions to our clients.

Responsibilities

• Act as the main liaison between clients and internal teams, ensuring clear communication and timely resolution of issues.
• Manage and prioritize client inquiries, providing expert guidance on renewable energy solutions.
• Develop and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
• Collaborate with technical teams to provide accurate information and solutions to clients.
• Monitor and report on customer feedback to drive continuous improvement in service delivery.
• Assist in the development of client-facing materials and documentation.

Qualifications

• Proven experience in customer support, preferably within the renewable energy sector.
• Strong understanding of renewable energy technologies and industry trends.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in CRM software and Microsoft Office Suite.
• A proactive and solution-oriented mindset.

What We Offer

• A collaborative and inclusive work environment.
• Opportunities for professional development and career growth.
• Flexible working arrangements.
• Competitive salary and benefits package