Customer Experience Team Leader

The Body Shop international limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading ethical beauty brand is seeking a Team Leader to drive sales and enhance customer experiences by coaching Customer Consultants. The role involves managing store operations, building relationships with customers, and assisting in training new staff. Candidates should have a passion for beauty, strong interpersonal skills, and the ability to multitask effectively. Join a company committed to ethical practices and social impact.

Qualifications

• Experience working in customer service with a passion for beauty.
• Strong communication and operational skills.
• Ability to build rapport with customers.

Responsibilities

• Coach Customer Consultants to achieve exceptional service.
• Manage store operations as per company standards.
• Assist store management with training new staff.

Skills

Customer service experience

Strong interpersonal skills

Ability to multitask

Positive mindset

Effective communication

Job description

A leading ethical beauty brand is seeking a Team Leader to drive sales and enhance customer experiences by coaching Customer Consultants. The role involves managing store operations, building relationships with customers, and assisting in training new staff. Candidates should have a passion for beauty, strong interpersonal skills, and the ability to multitask effectively. Join a company committed to ethical practices and social impact.