Customer Consultant

2022 - Chief Operating Office; Glasgow; On-site; GBP 23,000 - 25,000; Full time

Job summary

An exciting opportunity at Virgin Money for a Customer Consultant in Glasgow. You will welcome customers, assist with inquiries, and promote the brand through community engagement. Ideal candidates will have a passion for customer service and strong communication abilities, with a bonus for financial services experience.

Benefits

38.5 days holiday including bank holidays

Paid well-being days

Gender-neutral family leave

Market-leading pension

Free private medical cover

Qualifications

• Experience or a passion for customer service.
• Strong communication skills and ability to build rapport.
• Flexibility and a positive approach to meet customer needs.

Responsibilities

• Welcome customers to the branch and assist with services.
• Resolve banking queries and understand customer needs.
• Promote Virgin Money at events and in the community.

Skills

Customer service experience

Communication skills

Problem-solving skills

Teamwork

Digital technology interest

Tools

Microsoft Office

Job description

Business Unit: Branch Network
Salary Range: £23,500 - £25,000 per annum DOE + Benefits
Location: Glasgow Hillhead
Contract Type: 12 Month FTC, 35 Hours

Our Team
Our Customer Consultants are the face and voice of Virgin Money, delivering heartfelt service to our customers daily. Our Glasgow Hillhead branch invites you to join a team that values big thinking and a passion for helping others face-to-face and over the phone.

What you’ll be doing
• Welcome customers to the branch.
• Assist customers with digital services, educating them on benefits and guiding them through the process.
• Resolve customer banking queries.
• Engage in conversations to understand customer needs and recommend suitable products and services.
• Collaborate with colleagues across branches and our Digital Experience Centre to ensure customers receive expert advice in person or by phone.
• Promote Virgin Money by representing the brand at events and in the community.

We need you to have
• Experience or a passion for customer service and a desire to deliver excellent service.
• Curiosity and problem-solving skills to find the best solutions for customers.
• Strong communication skills and the ability to build rapport with diverse personalities.
• Flexibility and a positive approach to meet customer needs and business demands.
• Enthusiasm for teamwork and achieving collective goals.
• An interest in digital technology and staying updated on new developments.

It’s a bonus if you have but not essential
• Financial services experience.
• Knowledge of banking products.
• Proficiency in Microsoft Office applications.

Red Hot Rewards
• 38.5 days holiday including bank holidays, with options to buy more.
• Up to five paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks total).
• Market-leading pension.
• Free private medical cover, income protection, and life assurance.
• Flexible benefits such as Cycle to Work, wellness assessments, and critical illness cover.
All benefits start from day one.

Apply promptly as the advert may close early if interest is high.

Say hello to Virgin Money
Virgin Money is more than a bank. As part of Nationwide, we're the UK's first full-service mutual bank, driven by our purpose: Banking but fairer, more rewarding, and for the good of society. Join us to make a positive impact on customers and communities while enjoying a collaborative and exciting career.

Be yourself at Virgin Money
We celebrate diversity and inclusion, fostering a culture where everyone feels safe, valued, and heard. We are a Disability Confident Leader committed to removing barriers. For support or reasonable adjustments, contact our Talent Acquisition team at [e-mail].

Legal notice
Candidates must have the right to work in the UK. Successful applicants will undergo checks including credit, criminal record, and references. Roles under the Senior Manager and Certification Regimes require additional regulatory checks.