Customer Connect Service Advisor

Westfield Health; Sheffield; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A health-focused organization in Sheffield is seeking a Customer Service Advisor to provide caring support to customers. This role involves telephony-based service and assisting with claims queries while promoting product benefits. Flexibility in work hours is offered post-training, with a focus on delivering high-quality customer experiences.

Benefits

Health Cash Plan

Private Medical Insurance

Access to onsite gym facilities

Flexible working arrangements

Incremental annual leave

Qualifications

• Experience in a target-based, customer-focused environment.
• Ability to build rapport and help customers.
• PC literate and capable of using new systems confidently.

Responsibilities

• Provide quality telephony-based customer service.
• Assist customers with claims queries.
• Promote benefits of products.

Skills

Building rapport quickly

High standard of customer service

Strong communication skills

Flexible and adaptable

Computer literacy

Tools

Microsoft Office Suite

Job description

Overview

The Customer Service Advisor will work within the Connect Hub Team to provide our customers with a caring and proactive support service. We are passionate about first call resolution and customer experience. Westfield Health are dedicated to making a healthy difference to the quality of life of our customers, and the Customer Service Advisor supports our mission by providing excellent customer service.

You will have the opportunity to complete a 6-week training plan in our modern office in Sheffield City Centre, after this point we’ll help you strike a healthy work/life balance; this opportunity will offer you a 35-hour working week, working between 8.15-5.30 Monday – Friday, with the option to condense your hours and make this a 4-day week. You will have flexibility to work from home on a hybrid basis once training is completed.

We are proud to be a committed member of inclusive employers and we welcome applications from people of all backgrounds and experience levels.

We are a Disability Confident Committed employer, if this applies to you, please tick to apply as a Disability Confident Candidate when prompted.

We don’t expect you to have experience in everything on this advert, if something interests you, we would really like you to apply!

About the role

You will be …

• Working with a friendly and supportive team of 18 customer service advisors in our hub.
• Predominantly telephony-based, providing customer service with an emphasis on consistency of quality.
• Providing our customers with a caring and proactive support service. We are passionate about first call resolution and customer experience.
• Providing up to date information about our products and services.
• Retaining customers through promoting the benefits of our products.
• Supporting customers with online claims queries and helping them to register for our online services.
• Replying to customer queries via email.

About you

• Experience working in a target based, customer focused environment.
• An ability to build rapport quickly and a desire to go above and beyond for our customers, with a genuine interest in helping people.
• An ability to work to a high standard of customer service in line with our quality and performance metrics.
• Strong, clear, and effective communication skills so you exceed customer expectations.
• Flexible and adaptable, open to change and new ways of working, with a positive can-do approach.
• A proactive approach to your own development.
• A team player that develops great working relationships.
• Sound experience of performing a computer-based task or role in a work environment.
• PC literate and capable of operating new systems with confidence and accuracy, competent in using Microsoft Office Suite.

The Westfield Way

We are passionate about inspiring and empowering our colleagues to be the best we can be. We believe that our people are our strongest asset and by recruiting people that understand and live by our values; The Westfield Way, we aim to continue to provide an excellent experience for our colleagues and customers. Our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported has been demonstrated by our achievement of the Investors in People Gold accreditation.

Our co-created Values reflect the ‘way we do things around here’. The customer service advisor will be expected to demonstrate these values in all aspects of their role.

• We care
• We’re in it together
• We are explorers
• We own it

Life at Westfield

Westfield Health offers many benefits to our colleagues as part of your employment package. We believe that by treating our colleagues well, they will enjoy working with us - and happy colleagues makes happy customers; it’s a win-win!

Stay fit and well by accessing your personal Health Cash Plan and Private Medical Insurance policies. Be rest assured that you are well looked after and have cover for all your essential healthcare needs.

Take advantage of our all-inclusive internal wellbeing experience. We offer all colleagues free access to our Active Space which includes onsite gym facilities, as well as on-demand classes and resources available on our Wellbeing app. Take time within the working day to utilise our Wellbeing Room, Yoga and Pilates classes to unwind and relax.

Our annual bonus scheme reflects the hard work we all contribute towards. We offer flexible working arrangements to balance your home and work life and, important to know for the future, we offer incremental annual leave and service awards to our colleagues after 5 years’ service.

Are you interested?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.

If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.

We’re so excited to meet you!

Support with your application

We value inclusivity and want to make sure our application process is open and accessible to all candidates. As a Disability Confident Employer, we’re dedicated to providing reasonable adjustments to ensure the recruitment process is as comfortable as possible. If you would like any further information or support, please email [e-mail]