Customer Care Advisor

South West Recruitment Ltd; Sefton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a full-time Customer Care Advisor for their contact centre in Ringwood. The role will involve handling customer inquiries, managing orders, and providing excellent service while maximizing sales opportunities through upselling. Candidates should possess strong communication and customer service skills. The position offers a salary of £12.30 per hour with additional out-of-hours pay, and entails a hybrid working model after training, ensuring a dynamic and supportive workplace culture.

Benefits

50% discount on local bus services

Pension scheme

Eye test vouchers

Discounted gym membership

Recognition rewards via Perkbox

Cycle-to-work scheme

Qualifications

• Ability to handle customer inquiries and provide solutions.
• Experience in upselling and cross-selling.
• Strong communication skills to maintain customer satisfaction.

Responsibilities

• Act as a liaison between customers and the client.
• Handle incoming inquiries via phone and email.
• Document interactions and update customer information.
• Collaborate with internal teams for solutions.
• Upsell and maximize sales opportunities.

Skills

Customer service skills

Sales skills

Communication

Teamwork

Problem-solving

Job description

Our established client based in Ringwood, Hampshire is looking to recruit a full‑time Customer Care Advisor to join a multi‑channel Contact Centre. The role is an inbound contact centre role that will involve handling new orders and customer service actions. The orders element of the role requires basic sales skills, with a good emphasis on upselling. Additional work involves managing emails and various other “back office” tasks. Full training is provided for all elements of the role.

⚡ This Customer Care Advisor position is Hybrid for the Ringwood, Hampshire office following training

Key Responsibilities of the Call Center Agent

• Act as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
• Handle incoming inquiries via phone, email, and other channels and resolve them in a timely and effective manner. Inquiries will range from delivery to warranties; all advisors will be trained on all aspects to ensure one‑call resolution.
• Demonstrate a customer‑centric approach to build and maintain customer loyalty and satisfaction.
• Document interactions accurately and update customer information in the company database.
• Collaborate with internal teams to provide comprehensive solutions and escalating issues when necessary.
• Maintain a high level of professionalism and adhere to company guidelines and policies.
• Upsell and cross‑sell on every opportunity to increase revenue.
• Identify and maximize sales opportunities through cross‑selling and upselling plus special promotions on a wide range of retail products.
• Place customer orders and resolve all customer enquiries at first point of contact efficiently.
• Embrace company core values for respect and equality and provide world‑class service at all times.
• Take ownership of personal development and performance.
• Work as a team in a fast‑paced, target‑driven environment.

Job Title: Customer Care Advisor

Salary: £12.30 per hour standard hours (£25,584 per annum) or an out‑of‑hours opportunity paid at £14.55 per hour 10pm‑8am.

Location: Ringwood

Hours: 40 paid hours per week.

Shifts: Hybrid, rotating between 8:00‑4:30, 9:00‑5:30, 9:30‑6:00, 10:30‑7:00, 11:30‑8:00, 1:30‑10:00 or 10:00‑8:00 (out‑of‑hours opportunity).

Customer Services Hours: Monday‑Friday 8am‑8pm; Saturday and Sunday 9am‑1pm.

Shifts on a Rotating Pattern

• 40 hrs a week
• 5 working days
• Two weekends per month
• Full training provided and paid for
• Great working environment
• Accessible by bus
• Free parking off‑site

Company Benefits for Permanent Employees

• Working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets (easy connections in and around Bournemouth and Salisbury to Ringwood)
• Pension scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24‑hour gym with over 5000 sites globally)
• Involvement with local charities and fundraising days
• Campaign‑specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500
• Apprenticeships, qualifications and career flight‑path schemes
• Recognition and rewards via Perkbox
• Free car parking
• Weekly dress‑down day
• Free fruit
• Cycle‑to‑work scheme

To be considered for this excellent Customer Care Advisor opportunity, please apply now with your up‑to‑date CV and we will be in touch in due course. Please also feel free to contact Sara on 01202 292907.