Contract Management Lead

Financial Ombudsman Service; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A not-for-profit financial service organization in London seeks a Contract Management Lead. This role involves developing a Contract Management Framework and collaborating with stakeholders. Ideal candidates will have experience in procurement or contract management and excellent interpersonal skills. Offering a competitive salary from £62,525 and flexible working arrangements. Join a values-led team committed to making a difference in the financial services sector.

Benefits

Health plan

Gym memberships

Mental health support

Generous pension

25 days holiday entitlement

Private medical insurance

Qualifications

• Demonstrable experience in procurement and/or contract management within public or private sector organisations.
• Evidence of senior-level engagement with internal and external stakeholders.
• Proven ability to use management information systems to drive commercial outcomes.

Responsibilities

• Develop and manage the Contract Management Framework applying best practices.
• Lead a business-partnering strategy with contract managers.
• Support reporting, compliance monitoring, and supplier assessments.

Skills

Demonstrable experience in procurement

Experience in contract management

Excellent interpersonal skills

Ability to articulate contract management benefits

Education

Relevant degree or qualification

Job description

Looking for a new challenge

Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!

Contract Management Lead

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation and Respect shapes our culture. We’re not just hiring – we’re inviting you to build the future with us. If you’re curious, driven and ready to leave your mark, this is your invitation to make your next move.

Contract: Permanent

Working hours

35 hours per week is full time. Where possible we are open to considering part time / flexible working patterns. Please let us know in your application your desired working pattern.

Salary

From 62,525

Location

London - Docklands

Reporting to

Commercial Director

About Us

The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.

What You’ll Do

In this role you’ll develop and manage the Financial Ombudsman Service’s Contract Management Framework, applying industry best practice to enhance governance and oversight. You’ll lead a business‑partnering strategy, working closely with a network of contract managers and conducting regular assurance reviews to drive compliance and mitigate risks. Your responsibilities also include refining commercial procedures, providing expert guidance and implementing learning initiatives to build contract management capability across the organisation. Using data and digital tools you’ll support reporting, compliance monitoring and supplier assessments while collaborating with internal teams to improve third‑party management and contribute to our Environmental Social Governance (ESG) objectives.

Minimum Criteria

Demonstrable experience in procurement and/or contract management within public or private sector organisations. Evidence of senior‑level engagement with both internal and external stakeholders. Proven ability to use management information (MI) systems to inform decision‑making and drive commercial outcomes. Experience in working collaboratively with business stakeholders and suppliers to achieve value for money in complex contractual situations.

Desirable Criteria

Ability to clearly articulate the principles and benefits of contract management practices to non‑expert audiences. Demonstrable track record of prioritising tasks effectively and managing conflicting demands in a fast‑paced environment. Experience in developing and delivering learning initiatives to build contract management capability. Understanding of Environmental Social Governance (ESG) considerations within contract management. Excellent interpersonal and communication skills as reflected in collaborative work and stakeholder management.

Why You’ll Love Working With Us

We are a values‑led organisation. Our values define our culture, influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. We also offer an attractive competitive salary and flexible benefits to suit our people.

• Wellbeing: Health plan, gym memberships, mental health support
• Growth: We invest in your future with courses, mentorship, promotions
• Culture: Diverse, Inclusive, Collaborative, Fun
• 25 days holiday entitlement with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies including enhanced maternity pay, carers and dependants leave
• Employer provided benefits: Private medical insurance, virtual GP, Critical illness cover, Life assurance cover and more
• Choice of voluntary benefits: Technology scheme, Cycle to work scheme, Will‑writing service amongst others
• Gym membership discounts and a fully equipped on‑site gym open 24/7 in London only

Application Process

To apply please upload a copy of a current CV. There is an option to submit a supporting statement if you wish to include one. Applications need to be submitted by 23:59 Sunday 23rd November 2025. Shortlisted candidates will be invited to a telephone interview with a member of the Talent Acquisition team.

Due to high application numbers this advert may end earlier than the date specified, so please don’t delay and apply now! A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

Equal Opportunity

The Financial Ombudsman Service is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We view diversity as fundamental to our success and welcome applications from under‑represented groups across all communities.

Key Skills

• Administrative Skills
• Facilities Management
• Biotechnology
• Creative Production
• Design And Estimation
• Architecture

Employment Type

Contract

Experience

Years

Vacancy

1