Client Liaison Manager

NHS; Aldridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading elderly care provider is seeking a Client Liaison Manager to oversee sales and marketing processes. The role involves managing departmental operations to meet budget targets and developing contacts to maximize revenue. Ideal candidates must have a full UK driving license and negotiation skills. This position offers the opportunity to work in a supportive environment focused on exceptional care.

Qualifications

• Full UK and clean driving license mandatory.
• Background in a previous sales position is ideal.

Responsibilities

• Manage sales and marketing processes.
• Ensure effective operation of Sales & Marketing Department.
• Meet and exceed budget targets.
• Develop and maintain contacts with key care influences.

Skills

Negotiation skills

Interpersonal skills

Professional telephone manner

Workload prioritization

Job description

Overview

The Client Liaison Manager role at Avery Healthcare involves managing the sales and marketing processes in the home, ensuring the effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base, and maximising revenue. The successful candidate will have a full UK and clean driving license, negotiation skills, effective interpersonal and professional telephone manner, and the ability to prioritise their own workload. Ideally, they will have a background in a previous sales position.

Main duties of the job

Your focus as Client Liaison Manager will be to manage the sales and marketing processes in the home, ensuring the effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base and maximising revenue. Other responsibilities will include ensuring that sales targets and Sales & Marketing deadlines are met and adhere to brand standards, assisting in answering all general sales and marketing enquiries from colleagues and customers, managing and keeping up to date the information on the pipeline of potential members, and developing new contacts and maintain regular and close contacts with all key care influences.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, with a vision of "creating meaningful lives together." They are committed to creating a supportive and inspiring environment where employees feel valued and empowered every day. Avery Healthcare proudly offers exceptional care across their growing network of over 100 homes.

Job responsibilities

Package Description:

Shift Details - Flexibility Required

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day; your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Client Liaison Manager. If this sounds like the place for you, we'd love to hear from you!

ABOUT THE ROLE

Your focus as Client Liaison Manager will be to manage the sales and marketing processes in the home, ensuring the effective daily operation of the Sales & Marketing Department, meeting and exceeding budget targets, filling the home with the agreed client base and maximising revenue.

Other responsibilities will include:

• Ensuring that sales targets and Sales & Marketing deadlines are met and adhere to brand standards.
• Assisting in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
• Managing and keeping up to date the information on the pipeline of potential members, and when they are likely to become residents to maximise revenue.
• Developing new contacts and maintain regular and close contacts with all key care influences.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

• Have a full UK and clean driving license
• Be able to negotiate with skill and expertise.
• Possess effective interpersonal skills and professional telephone manner.
• Be able to prioritise your own workload.
• Ideally have a background in a previous sales position.

ABOUT AVERY

At Avery, we're not just one of the UK's largest providers of luxury elderly care homes; we're a place where people love to work. We believe that the later years of life should be as enriching as any other, and we're passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

There is an important note: this advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

• The ideal candidate must have a full UK and clean driving license, be able to negotiate with skill and expertise, possess effective interpersonal skills and professional telephone manner, and be able to prioritise their own workload. Ideally, they will have a background in a previous sales position.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.