Clerical Officer/Receptionist | Nottinghamshire Healthcare NHS Foundation Trust

Nottinghamshire Healthcare NHS Foundation Trust; Arnold; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading health service provider in the UK is looking for a Clerical Officer/Receptionist at Arnold Health Centre. You will deliver a high-quality reception service, manage appointments, and provide clerical support to staff. Strong communication skills and the ability to travel between different health centres are essential. The organization is committed to inclusivity and employee wellbeing, offering comprehensive support networks and development opportunities.

Benefits

Employee-led staff networks

In-house occupational health services

Support for health and wellbeing

Qualifications

• Good communication skills for liaising with staff, clients, and agencies.
• Willingness to travel between health centres.

Responsibilities

• Provide a welcoming reception service to clients, staff, and visitors.
• Support clinical and managerial staff with clerical duties.
• Manage appointments and maintain records.

Skills

Good written and verbal communication skills

Ability to work at different health centres

Job description

An exciting opportunity has arisen for an enthusiastic individual to undertake the role of Clerical Officer/Receptionist within our health centres. As a member of the administration team you will ensure a high quality reception and efficient administration service is provided to staff and patients.

We offer a variety of employee‑led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net‑zero commitment.

Responsibilities

• Participate in the provision of a welcoming and confidential reception service to clients, staff and visitors.
• Provide an efficient clerical support service to clinical and managerial staff.
• Perform administrative support and undertake clerical duties requested by managerial and clinical staff within the health centre.
• Carry out reception duties at the health centre for staff and patients.
• Deal with requests, incoming calls and enquiries and forward them onto the relevant personnel as appropriate.
• Book and notify patients of appointments.
• Type reports and correspondence.
• Implement and maintain adequate filing and follow‑up systems.
• Undertake general clerical duties including the collection, distribution and posting of mail.
• Ensure that manual and electronic records are maintained and up to date, including filing of documents in health records and facilitating the smooth and timely transfer of records in and out of the area as required.
• Provide members of the public with supplies available from the health centre.
• Travel to and work from other bases within the organisation to carry out administration support.
• Provide any other duties as delegated by the Centre Manager.

Qualifications & Requirements

• Good written and verbal communication skills; the role entails liaising with staff, clients and other agencies at all levels.
• Ability to work at other health centres across the county; travel is a necessity.
• Disability Confident: applicants declaring a disability who meet the minimum criteria for the job will be offered an interview.
• This post does not meet the pay or skill level required for a Skilled Worker Visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker/Health & Care visa, and the Trust would not be able to sponsor for a Skilled Worker/Health & Care visa. Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa.

Other Important Information

• This post is based at Arnold Health Centre but the post holder will also be required to work at Hucknall Health Centre and Park House Health & Social Care Centre.
• Applicants will be required to pay for their DBS check. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced); this cost will be deducted from salary over the first two months of employment. Enrolment for the DBS Update Service is encouraged; an annual fee of £16 per year applies.

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.