Chief of Staff - Markets Operations - Business Manager

Citi; Belfast; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global financial services provider in Belfast is seeking a Strategic Business Management role within the Markets Operations office. The role involves developing a learning strategy, engaging with HR, and addressing skills gaps to ensure operational efficiency. Ideal candidates should have significant experience in financial services and a track record in designing learning programs. This position offers hybrid working and a competitive salary with excellent benefits.

Benefits

Generous holiday allowance starting at 27 days

Discretionary annual performance-related bonus

Private medical insurance packages

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees, family, and friends

Access to learning and development resources

Responsibilities

• Engage with HR and People@Markets to design effective learning interventions.
• Develop and drive the Markets Operations Learning Strategy.
• Support execution of strategic HR / Markets / Operations training initiatives.
• Act as primary liaison between Markets Operations leadership and stakeholders.
• Establish KPIs to measure impact and effect of learning programmes.

Skills

Knowledge of Markets Operations or Markets environment

Significant experience in financial services or relevant organisation

Ability to translate complex operational strategic priorities into people solutions

Ability to execute in a global / complex setting

Skilled at engaging senior leaders, managers and SMEs

Strong communication and facilitation with credibility

Track record in designing and delivering learning programs

Strong knowledge of modern learning methodologies

Proven ability to work in a team of diverse skill sets

Experience line managing at least one direct report

Job description

Overview

This is a strategic business management role within the Markets Operations (MO) Chief of Staff office, requiring an understanding of Operations, the ability to navigate across multiple operations disciplines to identify strategic development needs, and ensure solutions are linked to operational goals and strategic initiatives. You will drive the strategy and oversight of MO learning, connecting the dots across Markets and HR stakeholders, to provide a holistic overview to MO leadership. You will ensure that solutions developed are “fit-for-purpose” and drive measurable improvements within MO, acting as the bridge from the business to other parts of the organization. You will also be the key point of contact into Operations to implement Markets or Citi learning initiatives and will be responsible for identifying and addressing residual skills gaps. As a strategic leader within the team, you must partner effectively across the Chief of Staff team to drive results. This role supports important strategic initiatives in Markets Operations, shaping programs that have a direct impact on colleagues\' careers.

Key Responsibilities

Learning Strategy

• Engage with HR and People@Markets to design effective learning interventions for Markets Operations specific requirements
• Develop and drive the Markets Operations Learning Strategy aligned to business objectives
• In partnership with Operations leaders, identify skills gaps and future capability needs, and prioritise focus areas

Program Development and Delivery

• Support the execution of strategic HR / Markets / Operations training initiatives within Markets Operations
• Influence existing offerings to ensure they address Markets Operations strategic needs
• Where gaps which cannot be addressed systemically, design, and implement targeted interventions tailored to Markets Operations
• Host training sessions, leveraging Markets Operations SMEs and L&D facilitators as appropriate

Stakeholder Management & Collaboration

• Act as the primary liaison between Markets Operations leadership, HR, Markets and training governance forums
• Effectively communicate regularly on the Learning Strategy to stakeholders at all levels
• Utilise communications tools, including having access to Markets Communications inbox and EDT

Measurement & Continuous Improvement

• Establish KPIs to measure impact and effect of learning programmes on Markets Operations
• Regularly review and enhance initiatives based on feedback and business needs
• Monitor industry best practices and bring innovative / creative approaches into the function

Leadership

• Line manage one direct report, providing coaching, feedback and career development
• Foster a collaborative and high-performance working relationship across Chief of Staff
• As a leader within the team, you will be expected to support the broader chief of staff team, as required, on any critical or urgent initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Key Skills and Experience

• Knowledge of Markets Operations or Markets environment
• Significant experience in financial services or relevant organisation
• Ability to translate complex operational strategic priorities into people solutions
• Ability to execute in a global / complex setting, leveraging multiple stakeholders to achieve results
• Skilled at engaging senior leaders, managers and SMEs to shape and deliver strategic priorities
• Strong communication and facilitation with credibility at all levels
• Track record or knowledge in designing and delivering learning programs, ideally within financial services
• Strong knowledge of modern learning methodologies (digital, blended, experiential, coaching etc)
• Proven ability to work in a team of diverse skill sets and cultures
• Experience line managing at least one direct report

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

We are an equal opportunity employer. Citi is committed to equal opportunity for all applicants. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.