Business Analyst (Northfleet/Smarter Working)

Essex Police and Kent Police; Northfleet; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

A public safety organization in Northfleet is seeking a Business Analyst to support the new Contact Management Salesforce solution aimed at improving victim support. The role requires experience in information analysis and process mapping. Ideal candidates will be detail-oriented and have a good understanding of the Contact Management command. This is a full-time position, with a starting salary of £40,890.00, offering significant growth potential.

Benefits

Incremental salary increases

Training opportunities for skill enhancement

Flexible working arrangements

Qualifications

• Detail-driven and organised individual with knowledge of the Contact Management command.
• Experience in mapping business process flows is desirable but not essential.
• Understanding of policing issues and processes is a plus.

Responsibilities

• Help shape system development by working with the Contact Management command.
• Map existing and future processes for improved technology usage.
• Support decision making through data gathering and analysis.

Skills

Information Gathering and Analysis

Information Management and Technology

Research Techniques

Education

Business Analyst Qualifications or experience

Tools

Salesforce

CRM

Job description

Business Analyst (Northfleet/Chelmsford)

Location of Role: Northfleet/Chelmsford

Advert Closing Date: 15/10/2025

Starting Salary: £40,890.00(pro-rata for part-time vacancies)

Part/Full Time: Full Time

Contract Type: Secondment/fixed-term

Working Pattern: Mon-Fri

The IT Services Programme Delivery team are looking for two Business Analyst roles, one to support Kent Police and one to support Essex Police on the delivery of the new Contact Management Salesforce solution for Victim Journey, National MyPolice Portal and Customer Relationship Management systems over a two-year secondment. This is an exciting opportunity to be part of the development of cutting-edge technology to improve how victims of crime are supported, both locally and nationally.

The Business Analyst role will help shape the system development by working with the Contact Management command, mapping existing and to-be processes, ensuring the new technology meets the business needs.

Kent Police and Essex Police therefore require a detail-driven and organised individual with knowledge of the Contact Management command.

Previous experience in mapping business process flows is desirable but not essential as training will be offered to the successful candidate.

There are two roles available, one for Kent and one for Essex.

In your application, please evidence your experience in the following areas:

• Information Gathering and Analysis - Gathering and Analysing information to support decision making
• Information Management and Technology - Experience of analysing information from different computer data sources
• Research Techniques - Working with different teams to complete research
• Research Techniques - Writing and presenting reports on issues of strategic importance to senior leaders

Please tell us if you have any understanding or knowledge of the following. These are not essential, yet highly desirable, and lack of experience should not prevent you from applying.

• Information Recording, Retention and Deletion Policy and Processes for Police information
• Force-level strategic policing issues and processes
• Experience of using IT products to record information
• Business Analyst Qualifications or experience

The role will be primarily Agile home worker based, with some travel potentially required between Kent and Essex for meetings which will be covered by force mileage.

Any queries about the role or Programme of work can be raised to Jeni Windsor, Senior Project Manager, IT Programme Delivery at [e-mail] or on 07966 486647.

Kent Policeoffer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of£47,505.00.

Kent Police and Essex Police have separate salary grading systems therefore the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.

Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [e-mail] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

Essex Police is a Disability Confident Leader, we:

• have subjected our Disability Confident self-assessment to externalchallenge and validation
• are taking an active leadership role in encouraging and helping otheremployers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusionare central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

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