Business Administration Apprentice

Enfield Council; City Of London; On-site; GBP 26,000; Full time

Job summary

A local government authority in London is seeking an Apprentice for the Operational Support team in Adult Social Care. This role involves providing administrative support, processing referrals, and interacting with customers. The ideal candidate is committed to learning, has strong communication skills, and resides within the London Borough of Enfield. This position offers a full-time contract with a competitive salary and various benefits.

Benefits

Excellent pension scheme

Up to 32 days annual leave

Career development opportunities

Health and leisure discounts

Qualifications

• Resident within the London Borough of Enfield.
• Dedication to learning and gaining new skills.
• Interest in supporting Enfield Council.

Responsibilities

• Provide administrative support to Adult Social Care teams.
• Process referrals and handle customer queries.
• Use finance system to process orders for adult social care.

Skills

IT/Technical skills

Excellent communication

Interpersonal skills

Education

GCSE grade A*-C in English and Maths

Job description

Overview

An exciting opportunity has arisen for an apprentice to join the Operational Support team in Adult Social Care. The team provides administrative and front-facing support to a wide range of teams across Adult Social Care, including safeguarding vulnerable adults, carrying out mental health assessments and setting up/reviewing support for adults with social care needs. Operational support officers process referrals, input and correct data, handle customer queries by phone, email or face-to-face at reception, and use the finance system to process orders for adult social care provisions.

What’s in it for you

We are passionate about our people and how we deliver services to our community in Enfield. We encourage a culture that puts customers at the heart of everything we do by empowering our people to work together to find solutions, be open, honest, respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you.

• Gain valuable transferable skills and experience working in an inspiring and innovative department
• The opportunity to complete further learning and development courses while employed as an Apprentice to enhance your CV and job prospects
• Full-time 16-month contract paid at a competitive salary
• Networking opportunities in areas that will enhance your skill set, job success and CV development

What we are looking for

• Resident within the London Borough of Enfield
• We welcome diversity and multi-lingual speakers who would strengthen our service offer to our local communities
• Apprenticeships are open to age 16 and over and not in full-time education
• Dedication to learning and gaining new skills and an interest in supporting Enfield Council
• Knowledge of IT/Technical skills
• Excellent communication and interpersonal skills for regular interaction with colleagues from across the Council at all levels of seniority

Qualifications

• GCSE grade A*-C (grade 4-9 in the new GCSE qualification grades) in English and Maths or equivalents. You will be asked to provide evidence of Maths and English certificates or predicted grades

Role details

• Management and Supervision: You will be working under the guidance and supervision of an experienced member of staff
• Progression: This vacancy offers the possibility to apply for sustained and permanent employment within Enfield Council
• Key Training Information: Level 3 Business Administrator Apprenticeship
• Working Week: Full time, 36 hours per week including training
• Enfield Council apprentice pay rates: £25,996 per annum Level 3 Apprenticeship

Contact and recruitment

Contact details: If you would like to know more about the role, please contact Luke Mitchell on 0208 132 2412 for an informal discussion or to arrange a visit to the team.

“This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment”.

We reserve the right to close this vacancy once a sufficient number of applications have been received. We advise that you complete fully and submit your application as soon as possible to avoid disappointment. We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. If you put your name on your CV or Statement it will be visible to us; therefore please avoid including your name on these documents. The essential and desirable criteria in the Job Description and Person Specification determine interview shortlisting, so ensure you address them in your application/CV.

Benefits

• An excellent pension through the Local Government Pension Scheme (LGPS)
• Up to 32 days annual leave plus eight public holidays and an extra day off at Christmas, depending on grade and length of service
• A blend of remote and office-based working for most roles
• Interest-free season ticket loan repayable over three or ten months
• Career development and learning experiences from a range of training courses
• Employee Assistance Programme for advice and counselling
• Health and leisure discounts and tax-free bikes for work