Brand Ambassador

Twinings Ovaltine; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading beverage company in London seeks a Brand Ambassador for its flagship store. You'll enhance customer experiences through friendly interactions, support sales, and maintain the store. The role includes running tea Masterclasses and requires passion for tea and customer engagement. Enjoy a quarterly bonus, 25 days holiday, and various staff discounts. If you're eager to thrive in a vibrant team within a renowned brand, apply now.

Benefits

Quarterly bonus based on performance

25 days holiday plus 8 bank holidays

Employee discount scheme

Pension scheme with matched contributions

Cycle to work scheme

SimplyHealth Cash plan

Onsite Staff shop and online staff discounts

Qualifications

• Experience in a customer-facing role required.
• Strong knowledge of tea and its history preferred.

Responsibilities

• Support sales and enhance customer experience.
• Handle operational tasks, including till operations and deliveries.
• Maintain the historic flagship store.
• Brew and serve a variety of teas to customers.
• Run tea Masterclasses in the Tasting Room.
• Organize and facilitate bespoke customer experiences.

Skills

Passion for tea and wellbeing drinks

Customer relationship building

Listening and understanding customer needs

Decision-making in unexpected situations

Curiosity to learn

Experience in customer-facing role

Job description

Great People Work Here. In Twinings UK&I we are on a stimulating journey of transformation as we seek to achieve our exciting goal of becoming a leading brand in wellbeing drinks. We have created an organisation designed to be in flow, where everyone has a pivotal role to play, and an experience that enables you to get the most out of life at Twinings and thrive.

Please note: This is a full time role. The Strand store is open 7 days per week so shifts are on a rota basis and this role is fully based onsite in London. We will hold an assessment centre for a Brand Ambassador in our Twinings Strand Store, with an assessment day to be held on Thursday 22nd January.

Please ensure that you watch the video below before making your application. (Video link https://youtu.be/NzpaHX3gkz0)

Key Responsibilities

• Focus will be on supporting the sales on the shop floor as well as enhancing the customers shopping experience through friendly and welcoming interactions and a baseline knowledge of the products and services that we offer.
• Support the team from an operational standpoint, working on the tills, taking bookings for the Masterclass Programme as well as handling incoming deliveries and restocking the shop floor product storage.
• Maintenance of the store as the historic Twinings flagship premises is of great importance and you'll be required to know the procedures for looking after various elements of the shopfloor and the back of the house such as resalting the dishwashers, and proper care for the mosaic floor.
• Coverage of the shopfloor tea bar and the responsibility of brewing, serving, and explaining the wide array of blends and single origin and estate teas we offer here at the Strand to customers.
• Running the Masterclasses in the bespoke Tasting Room. These two-hour sessions will require strong knowledge of both tea as a subject, its history and Twinings own history as well as skills in oration and public performance. The Masterclasses are the of great importance to the Strand as we are the first face of Twinings to many of our customers and the Masterclass is a special event that allows us to showcase our history and induct people into the love of tea.
• Facilitating, helping organise and catering to bespoke experiences, including the provision of needed materials, designing of the event’s menus or orders of serve, and liaising with elements of the broader Twinings team in preparation of the event.

Skills, Knowledge and Expertise

• Has a passion for tea and wellbeing drinks
• Can build and maintain relationships with team members, collaborate and seeks input from others
• Listens to, understands and recognizes specific needs of individual customers.
• Confident in giving advice and making decisions in unexpected situations.
• Curious to learn more every day.
• Experience of working in a customer facing role
• Quarterly bonus based on personal contribution and financial performance
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
• Pension scheme with your contributions matched for up to 10% of your salary
• Cycle to work scheme
• SimplyHealth Cash plan
• Onsite Staff shop and online staff discounts
• You can read our full benefits package here.

Twinings has become one of the world’s most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century. More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.

Our approach to Diversity, Equity & Inclusion. At Twinings we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and are empowered to thrive. Inclusion is more than a goal, it’s how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.

Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity. Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.