Billing Queries Specialist

SF Recruitment; Tyseley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment firm is seeking a Billing Query Specialist for a 6-12 month project role based in Birmingham. You will enhance the billing journey and maintain customer accounts while ensuring effective credit control. The ideal candidate has experience in billing or credit control and excellent communication skills. This role offers flexibility with hybrid working arrangements and the chance to impact business processes during a period of growth.

Benefits

Flexible working arrangements

Supportive finance team

Opportunity for process influence

Qualifications

• Experience in credit control, billing, or accounts receivable.
• Excellent communication skills and customer-focused.
• Proficient with data and reconciling accounts.

Responsibilities

• Managing the end-to-end credit control process.
• Investigating and resolving billing queries.
• Liaising with internal teams to maintain account accuracy.
• Contributing to process improvements.
• Maintaining high-quality financial records.

Skills

Credit control

Customer focus

Communication skills

Data analysis

Problem-solving

Job description

Billing Query Specialist - 6-12 Month Project Role

Location: Birmingham

Start: ASAP

Are you an experienced Credit Controller or Billing Specialist looking for an exciting project role within a market‑leading organisation? Our client is a dynamic, technology‑driven business delivering essential services to large-scale residential and commercial customers across the UK. They are seeking a confident, proactive Credit Controller / Billing Queries Specialist to support a key project within their finance function.

The Role

You will play a vital part in improving the billing journey and enhancing cash flow by ensuring customer accounts are accurate, up-to-date, and well‑managed. This is a hands‑on role where you will investigate, resolve, and prevent billing discrepancies while maintaining strong customer relationships.

Key Responsibilities

• Managing the end-to-end credit control process, ensuring timely collection of outstanding balances
• Investigating and resolving billing queries efficiently and professionally
• Liaising with internal teams (finance, operations, customer service) to maintain accurate account information
• Identifying recurring issues and contributing to process improvements
• Allocating payments, reconciling customer accounts, and maintaining high-quality financial records
• Supporting the delivery of a wider billing and ledger improvement project

We're looking for someone who is:

• Experienced in credit control, billing, or accounts receivable
• Customer‑focused with excellent communication skills
• Able to work confidently with data, reconciliations, and multiple systems
• Proactive, organised, and comfortable managing a busy workload
• A natural problem‑solver with a keen eye for detail

What's on Offer

• A varied project role within a high‑growth, well‑funded business
• A supportive and collaborative finance team
• Hybrid working with flexibility
• The chance to influence processes during a key phase of business expansion

If you enjoy combining commercial awareness, customer interaction, and analytical thinking—and you're ready to be part of a forward‑thinking business—this project role could be the perfect fit.