Bilingual French/English Customer Service Advisor – Hybrid

Michael Page; Glasgow; Hybrid; GBP 27,000; Full time

Job summary

A well-established industrial company in Lanarkshire is seeking a French Speaking Customer Service professional. This role demands fluency in both French and English, focusing on delivering top-notch service to customers. Responsibilities include responding to inquiries, resolving complaints, processing orders, and maintaining customer interaction records. The position offers a competitive salary of £27,000, hybrid working, and private healthcare in a permanent contract. Additional European language proficiency is a plus.

Benefits

Competitive salary

Hybrid working

Private healthcare

Permanent contract

Qualifications

• Previous experience in customer service within the industrial/manufacturing sector is advantageous.
• Excellent written and verbal communication skills.
• A keen eye for detail.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms in both French and English.
• Provide accurate product and service information to customers.
• Resolve customer issues and complaints with professionalism.
• Process orders and ensure accurate and timely delivery coordination.
• Maintain detailed records of customer interactions.

Skills

Fluency in French

Fluency in English

Strong organizational skills

Problem-solving skills

Customer-focused approach

Tools

Standard office software

Customer management systems

Job description

A well-established industrial company in Lanarkshire is seeking a French Speaking Customer Service professional. This role demands fluency in both French and English, focusing on delivering top-notch service to customers. Responsibilities include responding to inquiries, resolving complaints, processing orders, and maintaining customer interaction records. The position offers a competitive salary of £27,000, hybrid working, and private healthcare in a permanent contract. Additional European language proficiency is a plus.