Bank GP OOH Care Support Worker

Ogden Macmillan Centre.harrogate And District Nhs Foundation Trust; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in the UK is seeking a dedicated individual for the role of GP Out of Hours. This position involves meeting primary health care needs outside usual practice hours, providing essential support to clinical staff, and engaging in patient care activities. Ideal candidates will have relevant healthcare qualifications and a commitment to maintaining high standards of patient support and care as part of their professional responsibilities. Competitive benefits and supportive work culture are offered.

Benefits

Employee Assistance Programme

Counselling service

Fast-track Physiotherapy service

Staff Recognition Awards

Qualifications

• Must have knowledge of clinical procedures and patient care.
• Experience in a healthcare setting is desirable.
• Commitment to ongoing training and skill development.

Responsibilities

• Assist clinicians with patient observations and emergency situations.
• Support patient mobility and personal hygiene needs.
• Maintain a safe and clean clinical environment.

Skills

Patient observation skills

Basic life support

Communication skills

Clinical procedure assistance

Education

Relevant healthcare qualifications

Job description

Overview

The role of GP Out of Hours is to meet primary health care needs for patients presenting outside of usual GP practice hours. Where appropriate, patients are referred to specialist teams within and/or external to the hospital, or provided with advice for ongoing self care. The post holder will work in GP Out of Hours (OOHs), supporting the clinician and offering support to reception as required. The post holder will support and care for patients within the clinical setting working under the supervision of the clinical staff and will assist clinical colleagues with investigations. The post holder will (clinical and clerical elements): be familiar with, and work to, the protocols and policies of the GP OOHs service and Trust policies, paying particular attention to the Chaperoning and Infection Control policies; liaise closely with other disciplines to provide a courteous, reliable and high‑quality service to patients, relatives, carers, healthcare professionals, internal departments and outside organisations; be aware of health and safety aspects to promote a safe environment; have thorough knowledge of how to prepare, care for and clean equipment and restock supplies; commit to further training as required and, when competent, assist in training others.

• Clinical Support
  • Undertake patient observations (temperature, pulse, blood pressure, oxygen saturations, blood glucose, respirations, pain assessment) and report results to the clinician.
  • Recognise and escalate abnormalities or emergencies promptly.
  • Perform clinical procedures as directed by a clinician, including:
    • ECG recordings
    • Simple dressing changes
    • Phlebotomy
    • Cannula care (dressing changes, insertion/removal)
    • Pregnancy and urine testing (including preparing samples for microscopy)
  • Assist in providing basic life support during cardiac arrest situations.
• Patient Care and Comfort
  • Assist patients with mobility, moving and handling, and toileting needs.
  • Support patients with personal hygiene and dignity, including undressing for examination.
  • Provide reassurance, information, and comfort to patients and relatives in waiting areas, ensuring access to refreshments where appropriate.
• Operational Support
  • Escort patients to and from departments or wards, following clinical assessment.
  • Support clinicians during periods of high demand or escalation.
  • Assist the Emergency Department when GP OOH workload allows.
• Professional Responsibilities
  • Maintain up-to-date Mandatory and Essential Skills Training.
  • Escalate concerns to clinicians or practitioners in a timely manner.
  • Contribute to maintaining a safe, clean, and supportive clinical environment.

Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you\'re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients\' lives, HDFT could be the place for you!

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
• Please note: Due to high levels of interest, posts may close early if we reach a sufficient number of applications
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.