Band 3 - Clerical Officer, Radiology | West Hertfordshire Teaching Hospitals NHS Trust

West Hertfordshire Hospitals NHS Trust; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent NHS organization in the UK is seeking to expand its Radiology Clerical team. The role involves welcoming patients, booking examinations, and managing imaging appointments. Ideal candidates will possess strong communication skills and customer service experience while focusing on supporting patient care. Flexible working options are available, emphasizing a good work-life balance.

Benefits

Flexible working options

Focus on staff wellbeing and development

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to work collaboratively across teams.
• Interest in a rewarding NHS career focused on patient support.

Responsibilities

• Welcoming patients and service users to the department.
• Booking patients in for their examinations.
• Arranging imaging appointments according to clinical targets.
• Answering telephone queries and carrying out general clerical duties.

Skills

Strong communication skills

Customer service experience

Team collaboration

Job description

Overview

Join our growing Admin and Clerical Team! Our service is growing, and we are excited to announce upcoming opportunities to join our Radiology Clerical team. The positions will have a main base at St Albans City Hospital and Hemel Hempstead Hospital, with opportunities to work across all or main Hospital sites. This role is perfect for those with strong communication skills who thrive in a close-knit team environment while also collaborating with a wide range of professionals across our hospitals. If you have experience in a customer-facing role and are interested in a rewarding NHS career, focused on patient support, this could be the perfect opportunity for you. Working patterns will be discussed at interview.

Welcoming patients and service users to the department. Booking patients in for their examinations and directing to the relevant sub waiting areas. Arranging Imaging appointments in line with clinical pathway targets. Answering telephone queries and other general clerical duties.

Responsibilities

• Welcoming patients and service users to the department.
• Booking patients in for their examinations and directing to the relevant sub waiting areas.
• Arranging imaging appointments in line with clinical pathway targets.
• Answering telephone queries and other general clerical duties.

About the role and environment

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

We offer a variety of flexible working options as we recognise the importance of a good work life balance.

"If you have a disability or long-term health condition and should you require support or guidance please contact [e-mail]"

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

Qualifications and requirements

• Experience in a customer-facing role is preferred.
• Strong communication skills and the ability to work collaboratively across teams.
• Interest in a rewarding NHS career focused on patient support.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Please refer to the attached job description and person specification for a full list of duties and details about the role.

IMPORTANT INFORMATION - Please note we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role. This advert closes on Tuesday 23 Sep 2025