Assistant Manager

St Austell Brewery; Stapleton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-known brewery in Stapleton is looking for a proactive Assistant Manager to oversee daily operations, motivate staff, and ensure excellent customer experiences. With a strong background in team management and customer service, the ideal candidate will support the General Manager and contribute to a welcoming atmosphere. This role offers various perks, including discounts and career development opportunities.

Benefits

30% off food and drink

50% off overnight stays

Bonus Scheme

Career progression

Flexible working

Learning and development opportunities

Paid time off to volunteer

Qualifications

• Experience in a similar role is critical for effective team support.
• Ability to handle cash management and administrative duties.
• Strong understanding of health and safety regulations.

Responsibilities

• Motivate team members to deliver exceptional service.
• Oversee operations in the General Manager's absence.
• Ensure high quality of food and service standards.

Skills

Leadership

Customer service

Attention to detail

Health and safety knowledge

Team motivation

Job description

The Wellington lies at the top of Bristol’s iconic Gloucester Road, a stretch that has long been seen as the epitome of the city’s independent spirit. We’re popular with locals and visitors alike throughout the year, thanks to a quality food offering, warm welcome, and comfy hotel-style accommodation.

You’ll be working in a contemporary pub, complete with suntrap beer garden, that charms with quirky decor echoing the soul of the area. What’s more, all that Bristol has to offer lies right on our doorstep.

About You:

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What we offer you in return:

• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• £150 towards a stay in one of our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer

Additional Info:

If you would like more information and a job description please email [e-mail]

St Austell Brewery is an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales.