Assistant Manager

TFG London; Leicester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fashion retail company in Leicester is seeking an Assistant Manager to play a vital role in delivering outstanding customer service and driving commercial success in their new TFG Brand House. The ideal candidate will have experience in retail management, a strong focus on KPIs, and the ability to motivate a high-performing team. This position offers a competitive benefits package including a clothing allowance and staff discount.

Benefits

Free clothing allowance

70% off staff discount

Up to 34 days holiday entitlement

Financial and wellbeing support

Enhanced Maternity package

Virtual GP service - 24/7

Qualifications

• Experience in retail management or leadership roles.
• Strong focus on customer experience and commercial performance.
• Ability to motivate and coach team members.

Responsibilities

• Deliver outstanding customer service to drive experience and performance.
• Assume managerial duties in absence of Store Manager.
• Maximize branch performance in collaboration with Store Manager.

Skills

Customer service excellence

Leadership

Team motivation

Commercial awareness

Job description

Overview

Here at TFG London we have some of the UK's most successful premium fashion and lifestyle brands including Hobbs, Phase Eight, Whistles and Inside Story. We are about to embark on our most exciting project yet. Set to be our biggest store ever, we are opening our new TFG Brand House in Fosse Park and are looking for a talented Assistant Manager to help lead the team. With all 4 brands under one roof, you will play a collaborative role in promoting a customer experience and driving commercial excellence to impact KPIs and overall sales figures.

Responsibilities

• Lead by example and ensure the delivery of outstanding customer service, driving customer experience and commercial performance.
• Assume all managerial duties in the absence of the Store Manager, promoting efficient teamwork and leadership.
• Maintain a commercial approach to role and operations, working closely with the Store Manager to maximise branch performance.
• Assist the Store Manager in delivering the store vision and identify areas of strength within the team/store to anticipate future opportunities to keep customers engaged.
• Be customer-centric and thrive in a fast-paced environment.
• Motivate and coach high-performing non-management team members.
• Be a natural role model with a balanced focus on people and commercial success, demonstrating authority and confidence on the shop floor.
• Engage enthusiastically with customers on the shop floor, sharing knowledge and expertise with authority and confidence.

Benefits

• Free clothing allowance
• 70% off staff discount
• Up to 34 days holiday entitlement
• Financial and wellbeing support
• Enhanced Maternity package
• Virtual GP service - 24/7
• Plus much more!