Administration Officer

Berkshire Healthcare NHS Foundation Trust; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider in the United Kingdom seeks an Administration Officer for its MSK CSS / IPASS / BLIS Services. This permanent position offers both full-time and part-time roles, allowing for flexible home and office working. The ideal candidate will demonstrate strong communication skills and a warm personality. Responsibilities include managing an efficient patient booking process and acting as a contact for service users. The role offers numerous benefits including generous leave and a supportive work environment.

Benefits

Flexible working options

27 days’ annual leave

Generous NHS pension scheme

Excellent learning and career development opportunities

Discounts at retailers and restaurants

Free parking across Trust sites

Qualifications

• Approachable with a warm personality and great people skills.
• Ability to communicate clearly and concisely.
• Experience with electronic patient booking systems preferred.

Responsibilities

• Use electronic patient booking systems for efficient referrals.
• Support with digital and electronic applications.
• Act as a central contact point for service users.
• Manage caseloads and tasks effectively.
• Handle patient-related queries with clarity.

Skills

Effective teamwork

Strong communication skills

Warm personality

Tools

E-Referrals

RIO

Webex

Job description

Overview

Full Time Post available – 37.5 hours (Friday working is likely required)

Part Time Post available – 28.0 hours (Friday working is likely required)

An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / IPASS / BLIS Services, in the role of an Administration Officer. The post is on a permanent band 3 contract, based at our Finchampstead clinic, just outside of Wokingham. We are currently offering flexible home and office working. We are looking for someone who is approachable, with a warm personality, and great people skills to join our team.

The MSK CSS / IPASS / BLIS Administration Team, prides itself on the continuous support we provide to our clinical staff. Good and effective teamwork throughout is a vital part of what encompasses our community services.

The team of administration officers are led and supported by Administration Managers and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners, service leads, clinical / counselling psychologists and other healthcare professionals, including medical consultants.

Responsibilities

• To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process
• To use and support with a variety of digital & electronic applications systems - inc Webex, our flexible telephone system.
• To be an accessible and central point of contact for service users, including patients and GP’s
• Take responsibility for assigning caseloads / task management
• Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our Values

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

For further details / informal visits contact: Name: Gemma Myers Job title: Administration Manager Email address: [e-mail] Telephone number: 07929 804980