Administration Assistant in Acharacle)

Priority Recruitment LTD; Acharacle; On-site; GBP 23,000 - 24,000; Full time

Job summary

A recruitment agency is seeking an Administration Assistant to join a busy Appeals Handling Team in Inverness. The role involves managing written appeals for private parking charge notices, providing customer support, and ensuring timely responses. Ideal candidates will possess strong communication skills and attention to detail. This full-time position offers a competitive salary and various benefits including a pension scheme, performance incentives, and ongoing training.

Benefits

Pension scheme

Life Assurance Plan

Monthly performance incentives

29 days holiday

Ongoing training and career development

Free on-site parking

Refreshments provided

Smart casual dress code

Qualifications

• Strong communication skills and attention to detail.
• Ability to manage time effectively and work autonomously.

Responsibilities

• Respond to written appeals for private parking charge notices.
• Review case data and compile appropriate responses.
• Provide advice to customers on appealing parking charges.
• Prioritise tasks and manage workload effectively.
• Ensure compliance with procedures and achieve KPIs.

Skills

Excellent written and verbal communication skills

Ability to work independently

Sound decision-making skills

Proficiency in using Outlook, Excel, and Word

Ability to work under pressure

Job description

Overview

Job Title: Administration Assistant

Location: Inverness, Scotland

Hours: Full-time, Monday to Friday

Salary: £23810 per year

Job Overview

An exciting opportunity has arisen for an Administration Assistant to join our clients busy Appeals Handling Team in Inverness. In this role, you will be responsible for managing written appeals for private parking charge notices, providing customer support, and ensuring accurate and timely responses. If you are a motivated individual with strong communication skills and attention to detail, this could be the ideal position for you.

Responsibilities

• Respond to written appeals for private parking charge notices with clear and accurate written communication.
• Review case data and compile appropriate responses for each appeal, ensuring compliance with procedures.
• Provide advice to customers over the phone on how to appeal parking charges.
• Prioritise tasks effectively and manage your workload autonomously.
• Meet key performance indicators (KPIs) and ensure targets are achieved.
• Ensure all responses and actions are accurate and consistent, maintaining high standards of work.

Requirements

The ideal candidate will demonstrate:

• Excellent written and verbal communication skills.
• Ability to work independently and manage your time effectively.
• Sound decision-making skills and the ability to resolve customer queries.
• A focus on accuracy and high-quality work.
• Proficiency in using Outlook, Excel, and Word.
• Ability to work quickly and accurately under pressure.

Benefits

• Competitive salary of £23,000 per year.
• Pension scheme and Life Assurance Plan.
• Monthly performance incentives.
• 29 days holiday (including bank holidays).
• Ongoing training and career development.
• Free on-site parking.
• Refreshments provided.
• Smart casual dress code.

If you’re looking for a fast-paced, rewarding role with opportunities for growth, apply now to join the team!