2nd Line IT Support Engineer

Integral Recruitment Ltd; Greater London; Hybrid; GBP 38,000 - 42,000; Full time

Job summary

A growing managed service provider in London is seeking a talented 2nd Line IT Support Engineer. In this hybrid role, you will deliver technical support, troubleshoot a range of issues, and manage Microsoft systems. Ideal candidates will possess strong experience with Windows and macOS, network understanding, and relevant certifications. The position offers flexibility, ongoing training, and an annual bonus, making it a fantastic opportunity for those looking to thrive in a collaborative environment.

Benefits

Hybrid work flexibility

Ongoing training and certifications

Annual bonus

Regular team lunches

Qualifications

• Solid experience of working as an Engineer within the MSP space.
• Strong hands-on experience with Windows 10 / 11 and macOS.
• Solid understanding of LAN / WAN / Wi-Fi networking.

Responsibilities

• Deliver 2nd line technical support with professionalism.
• Troubleshoot hardware, software and networking issues.
• Manage Microsoft Exchange and Active Directory.

Skills

Windows 10 / 11

macOS

LAN / WAN / Wi-Fi networking

Active Directory

Microsoft 365 Fundamentals certification

Office 365

Tools

Windows Server 2012 / 2016 / 2019

Hyper-V

DNS

DHCP

Google Workspace

AWS

Job description

2nd Line IT Support Engineer

London Bridge, SE1 – Hybrid (1 week office / 1-week WFH)

£38,000 – £42,000 + training + bonus + perks

Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork and continuous improvement — and they’re looking for a talented 2nd Line IT Support Engineer to join the journey.

What You’ll Do

You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on‑site. Expect a busy, varied workload including:

• Delivering mainly 2nd line technical support with professionalism and pace
• Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
• Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
• Managing tickets and resolving issues within SLAs
• Maintaining accurate client and system documentation
• Recommending improvements and contributing to IT projects and rollouts

What You’ll Bring

You’re confident, curious and customer-focused, with :

• Solid experience of working as an Engineer within the MSP space
• Strong hands‑on experience with Windows 10 / 11 and macOS
• Solid understanding of LAN / WAN / Wi‑Fi networking
• Proficiency in Windows Server 2012 / 2016 / 2019 and technologies like : Active Directory, Hyper‑V, DNS, DHCP, DFS, ADFS, FAP
• Experience with Office 365 and Azure- Google Workspace and AWS a bonus
• Microsoft 365 Fundamentals certified (or similar) preferred

Why Join?

• Hybrid flexibility – split your time between home and their London Bridge office
• Supportive, close‑knit technical team
• Real responsibility and client contact
• Ongoing training and certifications
• Annual bonus, staff treats, and regular team lunches

If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy