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Customer Support Technician
Job summary
A leading technology staffing firm in Paris is seeking a Customer Support Technician to deliver effective technical assistance to office users. The role involves troubleshooting and resolving hardware and software issues, managing user accounts, and providing support on various office technologies. We look for candidates with strong problem-solving skills, interpersonal skills, and a minimum of 3-4 years of technical support experience. This position offers a dynamic work environment within a collaborative IT team.
Qualifications
- 3-4 years of technical support work experience required.
- Demonstrate excellent interpersonal skills for interaction with staff.
- Experience with Office 365 and cloud file storage solutions.
Responsibilities
- Provide technical assistance to office users.
- Troubleshoot and resolve issues related to technology.
- Manage user accounts using MS Active Directory.
Skills
Education
- A minimum education level of : High School Diploma or its equivalency (Bachelor of Arts / Sciences Degree Preferred).
- 3-4 years’ technical support work experience.
- Demonstrate excellent verbal and written communication skills.
- Excellent interpersonal skills for interaction with internal and external staff.
- Experience troubleshooting hardware / software issues on MAC, PC, and iPhone.
- Familiarity supporting Office 365 services like email, Outlook, Word, Excel
- Experience with cloud file storage solutions like Dropbox, SharePoint / OneDrive, and Box - Strong interpersonal skills with the ability to build and cultivate relationships.
- A+ certification
- Knowledge of the music industry preferred
The Customer Support Technician serves as the primary desktop support specialist for delivering prompt and effective technical assistance to office users. This position is responsible for troubleshooting and resolving issues related to desktops, laptops, mobile devices, and office peripherals. Reporting directly to the Service Desk Manager, the technician ensures a high level of customer service and collaborates closely with IT teams to maintain the office’s technology infrastructure. The role requires strong problem-solving skills, attention to detail, and a commitment to supporting the dynamic technology needs of the office. Key Responsibilities include providing frontline technical support and troubleshooting for desktop computers, laptops, mobile devices, printers, and other office technology.
- Daily - 35% of day – Diagnose and resolve problems on all types of technology related hardware, software, and transmission devices / media including PC’s, MacBook’s, iPhones and printers and basic networking issues.
- Daily - 30% of day - Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, Exchange Online, Windows and Mac operating systems.
- Daily – 20% of day - Provide support through assessing and assigning Help Desk requests via telephone and email, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
- Weekly - 5% - Coordinate large computer workstation moves and deployments, software upgrades and new office setups.
- Monthly – 10% - Venue staff IT support which requires travel between venue locations.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.