Postes à Metz, France

SalesRemote - United StatesRemote - TennesseeRemote - ColoradoRemote - TexasRemote - WashingtonRemote - New York

We're currently in search of a dynamic, innovative, customer-focused Technical Account Manager to work directly with our highest valued customers in the US, providing support as they use our products and services. In this role you'll collaborate closely with sales and internal teams, ensuring all customer needs are not just met but exceeded. Flexibility is key, as you'll be expected to adeptly navigate a spectrum of complex technical and business challenges.

The ideal candidate will have telecom experience, familiarity with the Public Sector, is adept at multitasking, and possesses a knack for prioritizing tasks to maximize business and customer value. They must excel in interfacing across various functional roles and problem domains while maintaining meticulous attention to detail. Thriving in a fast-paced, ever-evolving environment is crucial, as is the ability to communicate effectively across diverse geographies and cultivate strong customer relationships.

Key Responsibilities:

• Serve as the primary contact for Ookla's Public Sector customers in the US, ensuring their needs are promptly addressed.
• Educate, train, and support clients to optimize their utilization of our product suite.
• Resolve customer queries and issues promptly, escalating when necessary within Ookla.
• Actively develop and grow relationships across your customer’s business and technical organizations.
• Participate in customer meetings as requested, whether onsite or remote.
• Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed.
• Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities.
• Champion and advocate for customer requirements within Ookla (be their voice).
• Continually develop your own knowledge and application of new technologies to support and enable growth of our customers.
• Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products.

• 5-10 years of enterprise-level technology-related support or technical account management experience.
• Experience in the Telecommunications market (fixed and/or mobile networks, access), ideally with some support for the Public Sector.
• Strong verbal and written communications skills, able to effectively communicate across all levels of internal and client organizations.
• Responsible, able to manage time effectively and work efficiently, both with and without direct supervision.
• Ability to manage multiple competing priorities.
• Experience with crowdsourcing, benchmarking or customer experience management is a plus.
• Strong customer focus with a bias for action.
• Exceptional technical problem-solving skills with an ability to adapt quickly to new technologies.
• Experience with data analytics tools such as Tableau, SQL, and advanced Excel functions are required.
• Experience visualizing big data to demonstrate value and quality to customers.
• Experience with ESRI ArcGIS platform and services.
• Self-motivated with a history of timely execution and follow-through.
• Familiarity with Ookla's product offerings or similar technology-based products is advantageous.
• Technical program or project management experience is beneficial.

Ookla is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest , Downdetector , RootMetrics , and Ekahau . Ookla’s complementary datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.

Our team is a group of people brought together through passion and inspired by possibility. We are looking for team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. When you work for us, you are using Ookla data and insights to advance our mission of better connectivity for all.

About Ziff Davis

Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.

Ookla offers competitive salaries in addition to robust, health and wellness-focused benefits, including comprehensive medical, dental, and vision coverage, as well as life and disability benefits. Our employees enjoy Flexible Spending Accounts (FSAs), a 401(k) with company match, and an Employee Stock Purchase Plan.

We are committed to work-life balance with Flexible Time Off, Volunteer Time Off, and paid holidays. We offer family building and caregiving support and generous Family Care and Parental leave, when you need it. We also provide Fitness Reimbursement and access to wellness programs, ensuring our team stays healthy both physically and mentally.

At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.

If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Ookla is the place for you.

Compensation Range

Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is $75,000/year up to $150,000/year. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.

Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive.