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French-Speaking Customer Expert - Remote from Greece
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French-Speaking Customer Expert Remote from Greece
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French-Speaking Customer Expert - Remote from Greece
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French-Speaking Customer Expert - Remote from Greece
Job summary
A leading recruitment agency is seeking candidates for a full-time customer service position in Lyon, France. Candidates will provide exceptional service, troubleshoot issues, and handle customer feedback. The ideal applicant speaks fluent French and has experience in premium brands. Benefits include competitive salary, health care, relocation support to Greece, and professional development opportunities.
Benefits
Qualifications
- Previous experience in customer service ideally in a premium or luxury brand.
- Ability to handle sensitive cases.
Responsibilities
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call and analyze customer feedback.
- Escalate cases and follow up.
- Manage customers with a premium experience.
- Collaborate with internal teams.
Skills
Education
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call collect and analyze customer feedback.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Show empathy and professionalism in every interaction whether written or verbal.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
- Excellent French language skills .
- Very good English communication skills.
- Previous experience in customer service ideally in a premium or luxury brand.
- Strong interpersonal skills with the ability to handle sensitive cases.
- Good computer literacy.
- Familiarity with CRM systems is a plus.
- Bachelors degree preferred.
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process.)
- Competitive monthly salary (14 salaries per year)
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises providing a great working environment with relaxing break areas
- Acting
- Anti Money Laundering
- Electrical Designing
- Marketing & Promotions
- Dsp
- Immigration
Employment Type: Full Time
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.