French-Speaking Customer Expert Remote from Greece

EU Best Jobs; Lyon; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading recruitment agency is seeking candidates for a full-time customer service position in Lyon, France. Candidates will provide exceptional service, troubleshoot issues, and handle customer feedback. The ideal applicant speaks fluent French and has experience in premium brands. Benefits include competitive salary, health care, relocation support to Greece, and professional development opportunities.

Prestations

Competitive monthly salary (14 salaries per year)

Health care benefits

Free online Greek language courses

Professional growth opportunities

State-of-the-art working environment

Qualifications

• Previous experience in customer service ideally in a premium or luxury brand.
• Ability to handle sensitive cases.

Responsabilités

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call and analyze customer feedback.
• Escalate cases and follow up.
• Manage customers with a premium experience.
• Collaborate with internal teams.

Connaissances

Excellent French language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Familiarity with CRM systems

Formation

Bachelor's degree preferred

Description du poste

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent French language skills .
• Very good English communication skills.
• Previous experience in customer service ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelors degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises providing a great working environment with relaxing break areas

Key Skills

• Acting
• Anti Money Laundering
• Electrical Designing
• Marketing & Promotions
• Dsp
• Immigration

Employment Type: Full Time

Experience: years

Vacancy: 1