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Customer Support Remote from Greece
Job summary
A customer support company in Lyon is seeking a customer support representative to assist customers via phone, chat, and email. Candidates should be fluent in French and have strong troubleshooting skills. The offer includes relocation support, a competitive salary, and professional development opportunities. Join a dynamic team focused on maintaining high customer satisfaction.
Benefits
Qualifications
- Prior customer support experience would be an advantage.
- Familiarity with iOS and/or MacOS or comparable technology is preferred.
Responsibilities
- Communicate with customers via phone, chat & e-mail.
- Track and follow cases to ensure they close in an efficient manner.
- Maintain high customer satisfaction representing a major brand.
- Provide troubleshooting for mobile devices.
- Assist customers to manage and secure their accounts.
Skills
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they close in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage / secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
- Fluency in French
- Intermediate English
- Familiarity with iOS and / or MacOS or comparable technology is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
- Relocation support: Flights, accommodation & housing assistance all at no cost to you
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors on products and customer service techniques
- Professional growth and development opportunities
- Special events, community involvement and social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises providing a great working environment with relaxing break areas
Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator
Employment Type: Full Time
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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