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Résumé du poste
A leading customer service company in Bordeaux is seeking a dedicated professional to join their team. The role involves communicating with customers and providing troubleshooting for mobile devices. Candidates should be fluent in French and possess strong communication skills. Full training is provided, along with relocation support and health benefits. Join a dynamic workplace focused on professional growth and community involvement.
Prestations
Qualifications
- Prior customer support experience would be an advantage
- Familiarity with iOS and/or MacOS or comparable technology is preferred
Responsabilités
- Communicate with customers via phone, chat & email
- Track and follow cases to ensure they close efficiently
- Provide troubleshooting for mobile devices
- Assist customers to manage and secure their accounts
Connaissances
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they close in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage / secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
- Fluency in French
- Intermediate English
- Familiarity with iOS and / or MacOS or comparable technology is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
- Relocation support : Flights accommodation & housing assistance all at no cost to you
- Competitive monthly salary 2 extra salaries per year.
- Health care benefits and numerous other discounts .
- Full training by certified instructors on products and customer service techniques.
- Professional growth and development opportunities.
- Special events community involvement and social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises providing a great working environment with relaxing break areas.
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full Time
Experience : years
Vacancy : 1
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.