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We are seeking a highly motivated and experienced Technical Solutions Operations Engineer (TSOE) to support the global Technical Solutions (TS) organization, building and maintaining our internal tooling and workflows.

Datadog’s TS org is composed of 1,100+ customer-facing technical experts around the world. From Sales Engineers and Technical Account Managers to Support Engineers and Implementation Specialists, TS works with prospects and customers throughout their Datadog journey to deliver outstanding customer experiences and drive growth through rapid product adoption.

We are committed to growth by attracting and developing top talent through a culture of ownership, innovation, diversity, collaboration, and humility. You will be part of a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog.

• Administer core systems (Zendesk, Jira, Assembled, AWS, etc.) and provide routine services in a timely manner to internal customers to enable TS teams to efficiently and effectively achieve their KPIs and strategic goals.
• Automate tasks and deliver solutions to improve efficiency through scripting and tooling.
• Develop and maintain system architecture diagrams, data flow diagrams, process maps, and other documentation to ensure our technology systems are well-designed and efficient.
• Clarify requirements whenever necessary, then evaluate and recommend technology solutions that best meet business objectives.
• Work a hybrid model of 3-5 days in office per week.

• Education in Computer Science or Information Systems, or equivalent technical background and work experience
• 2+ years of experience in Business Systems Engineering or Operations, with 1+ year experience in Zendesk, Salesforce or a similar CRM platform
• Proficiency in Python, JavaScript, Java or any other object-oriented programming language
• The following experience is a strong plus:
  • Proficient in JIRA and a Workforce Management platform
  • Experienced in supporting a Global Support Teams, a Sales Engineering Team or Technical Professional Services teams
• Proven ability to learn & manage different technologies and systems
• Interested in problem solving and you enjoy automating processes
• Self-motivated, detail-oriented, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• A thorough and effective communicator who takes pride in your meticulous documentation

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

To conform to US export control regulations, candidates should be eligible for any required authorizations from the US government. This job is available in various departments within our company; to conform to US export control regulations, some of these roles may require candidates to be eligible for any required authorizations from the US government.

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

About Datadog:

Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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