Work & Live in Athens-Travel Platform Customer Experience Specialist (FR&EN)

Cross Border Talents; Toulouse; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A multinational company is seeking Customer Support Representatives fluent in French and proficient in English to assist customers with an online travel platform. The role requires delivering high-quality support via phone, chat, and email, and candidates must be available for rotational shifts. Relocation to Athens is possible, with assistance for relocating candidates provided.

Prestations

Flight tickets reimbursement with first salary

Relocation assistance available

Qualifications

• Fluency in French and good command of English required.
• Must have strong communication and problem-solving skills.
• Availability to work rotational shifts, Monday to Sunday.

Responsabilités

• Deliver professional customer support in French and English.
• Handle inquiries regarding reservations, cancellations, and payments.
• Guide customers through online processes and ensure solutions.

Connaissances

Fluency in French (C2+)

Strong communication skills

Problem-solving skills

Customer-oriented attitude

Description du poste

Thinking of changing scenery?

We are seeking French (fluent, C2 and higher)and English (B2 and higher, written and spoken)-speaking individuals to join our multinational client's team asCustomer Support Representatives withan international team supporting a well-known online travel platform. In this role, you will provide high-quality assistance to customers via phone, chat, and email, helping them with reservations, payments, and platform-related queries.

Location: Athens, Greece

Work Model: Remote (for Greece-based candidates only) or Onsite in Athens (for those relocating, eligible for remote after 3 months)

Start Date: 17 October 2025
Schedule: 09:00-19:00, Monday to Sunday (rotational shifts)

Responsibilities

• Deliver professional customer support in French and English

• Handle inquiries regarding reservations, cancellations, payments, and account issues

• Guide customers through online processes and ensure seamless problem resolution

• Maintain a high level of empathy, professionalism, and efficiency

• Work towards set performance goals including quality, response time, and customer satisfaction

Requirements

• Fluency in French (C2+) and good command of English (B2 minimum)

• Strong communication and problem-solving skills

• Customer-oriented attitude and ability to work in a fast-paced environment

• Availability to work rotational shifts, Monday to Sunday

• EU citizenship or valid work permit for Greece

Important Considerations - Relocating Candidates

• -Flight tickets reimbursementwith first salary

• -Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documentation

• -Relocated employees must work onsite for at least 3 months (unless already living in Greece with housing and internet setup)

Application Deadlines

• Remote within Greece: Apply by 3 October 2025

• Onsite relocating to Athens: Apply by 10 October 2025