Technicien Maintenance Ascenseurs H/F

SFA Societe Francaise des Asc; Châteauroux; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A leading service provider in Châteauroux seeks a dedicated professional to manage customer relationships and ensure service excellence. The role involves proactive communication, maintaining equipment performance, and ensuring safety during service operations. Candidates should have strong customer service skills and experience in technical operations. Training opportunities available.

Qualifications

• Experience in customer relationship management and technical service operations.
• Ability to maintain equipment safety and performance.
• Strong communication skills and ability to provide proactive customer service.

Responsabilités

• Ensure customer satisfaction through quality service and clear communication.
• Maintain accurate reporting of work performed at the equipment level.
• Manage site environment during service operations effectively.

Description du poste

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

Accountable for the end-users and the site safety

Accountable for the safe working environment

Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes

Responsible for effectively planning his workload, in conjunction with the service supervisor

Accountable for raising sales lead to his supervisor

Accountable for very precise and timely back reporting of the work done according to the process

Responsible for submitting time sheets based on the execution

Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.

Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition

Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

Responsible for regular update of his supervisor on all relevant information

Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training

May be required to give training / coaching to persons nominated by the supervisor

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