Technical Support Engineer- EU

Autofleet; Eu; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A fleet mobility industry leader in Normandie is seeking experienced technical support agents. In this shift-based role, you will diagnose complex product issues, collaborate with internal teams, and provide top-tier support to enterprise customers. Strong technical skills in JSON, SQL, and APIs are essential, alongside excellent customer-facing abilities. This is an exciting opportunity to grow within a fast-paced environment that values innovation.

Qualifications

• At least 3 years in technical support engineer or similar technical role.
• Experience with log analysis and error debugging.
• Fantastic spoken and written English.

Responsabilités

• Diagnose and resolve complex product issues under pressure.
• Apply advanced troubleshooting techniques.
• Collaborate with Product and R&D teams.
• Provide expert guidance on product configuration.

Connaissances

Technical problem-solving

Customer-facing skills

JSON

SQL

APIs

Webhooks

Log analysis

Error debugging

Multi-tasking

Scripting languages

Spoken and written English

Outils

GCP

Jira

Intercom

Notion

Description du poste

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

• Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
• Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
• Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
• Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
• Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
• Provide expert guidance on product configuration to optimize performance for each customer's unique environment

• At least 3 years in technical support engineer or similar technical role
• Strong customer-facing skills
• Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
• Familiar with GCP, Jira, Intercom, and Notion- an advantage
• Solid technical aptitude and a passion for learning new technologies, products, and methodologies
• Experience with log analysis and error debugging.
• Ability to multi-task and prioritize effectively while handling urgent issues.
• Experience with web technologies and scripting languages - nice to have
• Fantastic spoken and written English
• Location- must be located in EU