Technical Consultant

GRAITEC GmbH; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading software solutions provider is seeking a Senior Technical Consultant based in Paris. The role focuses on customer implementation and training for Autodesk AEC products, requiring extensive experience in BIM and cloud solutions. Ideal candidates will possess strong interpersonal skills and a relevant construction qualification. This position offers a dynamic work environment with opportunities for personal development.

Qualifications

• Extensive experience in Autodesk AEC products, particularly BIM and Cloud Products such as ACC and APS.
• Good understanding of the BIM process in the operational and building environment.
• Good understanding of the construction industry.

Responsabilités

• Work with sales team and customer to develop implementation plans.
• Implement Autodesk Cloud Solutions to customers.
• Conduct training and support for clients.

Connaissances

Fluent English

Experience with Autodesk AEC products

Interpersonal skills

Formation

Construction qualification or Autodesk professional exam

Description du poste

About Graitec Group

GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.

Ambitious and fast-growing environment:We see ourselves as a 30-year-old startup, having doubled our revenue in the last 3 years thanks to both organic and inorganic growth.

We strongly believe that this growth will continue since the market is only at the beginning of its digitization.

Experts & Talents with strong culture:Our team is made of more than 800 outstanding talents with a strong management team to execute our mission.

A true international group:Graitec serves more than 200,000 customers worldwide with over 30 offices in 13 countries, enabling us to meet our customer needs around the globe.

A market leader:We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software.

Strong products serving the construction & manufacturing industries:Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.

We are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.

About the Team Hiring

You will be working with a great team of technical staff both in the (your country) and globally. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development.

Overview

The position of the Technical Consultant is a senior role that covers several areas within the business. These include presales, post-sales, and project support. Presales will include working with our customers to ensure they have the best solution for them. This will include the demonstration of the products and developing a training plan for a successful implementation.

Post-sales will include training at all levels, from fundamentals through to project delivery/support. Part of the role will be to work with

the salesperson to build a training plan that will complement the individual’s needs.

Key Responsibilities Consulting Services Including:

• Working with sales team and customer in developing customer implementation plan and helping customers adopt the new technologies
• Implementing Autodesk Cloud Solutions (ACC, APS= to customers
• Participation in large implementations from handover to closeout
• Run pre-implementation workshops
• Working with the sales team to run project closeout meetings
• Working with the customer on high level project-based consultancy
• Developing supporting documentation including Data Standards & Post implementation documents

Pre-Sales Support Including:

• Advising clients on issues relating to the choice and use of appropriate software, including specification of appropriate system platforms.
• Providing practical demonstrations of the use of BIM software related to client needs
• Delivering presentations on BIM software at customer meetings and events
• Providing technical assistance to sales staff during the pre-sales stage of client negotiations

Post-Sales Support Including:

• Advising clients on technical issues relating to the implementation and use of their design software
• Liaising with suppliers where necessary to research and identify solutions to client issues
• On the job project, related consultancy services

Training Services Including:

• Delivering Autodesk Authorized Training Courses to clients in-house or on-site
• Preparing and delivering Bespoke Training Courses to clients in-house or on-site
• Conducting post-Training Course customer reviews
• Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates

General Company Duties Including:

• Researching and providing technical advice to company management on new product opportunities
• Assisting the Sales and Marketing staff with business development matters
• Working with the R&D team – regular feedback on the Graitec products

Key Success Indicators:

• Collaborate and work efficiently with sales team to help drive awareness and promote Graitec Services
• Help win new business through demonstrations / prospect discussions
• Nurture current customers with the aim to ensure brand fidelity and business continuity (through new licenses, renewals, or projects)
• Ensure accurate data is entered into our Microsoft Dynamics CRM system when dealing on support cases
• Contribute to marketing activity (creating social media or technical blog posts - validated by Marketing as per corporate guidelines)
• Active participation and contribution into our global AEC Digital Project Delivery Solution community
• Work with your direct manager to help improve processes and documentation

Responsibilities

What you must have done already:

• Extensive experience in Autodesk AEC products, in particular BIM and Cloud Products such as ACC and APS
• A good understanding of the ‘BIM’ process in the operators and building environment
• A good understanding of the construction industry

What is nice to have done already:

• Worked in a BIM manager role or assisted in one.
• An appreciation for other disciplines, and how they work collaboratively on projects
• An understanding of CDE’s

Qualifications

• A recognized construction qualification and/or a recognized Autodesk professional exam
• Ability to speak fluent English in addition to your native language
• A full driving license as this role will require travelling
• Excellent interpersonal skills, including face-to-face, telephone and written communication skills
• Professionalism, personal integrity, and reliability
• A positive ‘hands-on’ work ethic
• Initiative and enthusiasm guided by mature sense of judgement
• An adaptable and flexible team player

Interview Process

We are looking for talents that will enjoy, live and accelerate our culture and values

At Graitec, We work together locally & globally with an Entrepreneurial mindset. As entrepreneurs, we are focused on achieving our

vision and do not easily get distracted along the way. We believe in our products and services and that we are on a path to solve a

real problem for our target customers & the overall industry. We are thoughtful on our investments and lead ethically to maximize the

company opportunity. To better understand them, we want to represent the diversity of our customers around the globe & we are

breaking our own siloes to better serve them.

To make this culture a reality, we rally our teams around our cultural attributes: Agility, Growth, Trust, Inclusion and our values:

Engagement, Collaboration, Innovation, Passion

At Graitec, we’re proud to be committed to diversity and inclusion in the workplace.

We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self

at work. This resonates with the large variety of customers & markets we operate in and is part of our success story. As such, we

welcome applications from all backgrounds and will not make any assessment into the application process other than candidates’ skills

and capabilities to succeed in role.

Interview Process:

• Screening/Get to know discussion
• Hiring Manager
• Peer of hiring manager or key stakeholder to the role from another organization
• Business Unit leader / Office interview