Team Lead, Account Management [Klaxoon]

Wrike; Rennes; Hybride; EUR 70 000 - 90 000; Plein temps

Résumé du poste

A leading work management platform in Rennes seeks a Senior Team Leader for Account Management to guide a team in driving customer value and achieving expansion targets. The ideal candidate has extensive experience in B2B SaaS account management and strong leadership skills. This role offers competitive compensation and flexible work options including hybrid arrangements.

Prestations

Extra paid time off

Health insurance coverage

Hybrid work options

Monthly home-office allowance

Public transport reimbursement

Qualifications

• 6+ years in B2B SaaS account management, including 2+ years leading teams.
• Experience in full people management lifecycle.
• Proven success in achieving NRR/expansion targets.

Responsabilités

• Lead and develop a team of Senior Account Managers.
• Own and exceed targets for retention and expansion.
• Drive adoption and communicate ROI to stakeholders.

Connaissances

Fluent in English and French

Strong executive communication

Data-driven approach

Proven experience in long-cycle sales

Cross-functional partnership building

Operational rigor in planning

Outils

Salesforce

Description du poste

Overview

Wrike is a leading work management platform designed to help teams collaborate, create, and exceed every day. Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on purposeful work. Our vision is a world where everyone focuses on their most meaningful work, together. Klaxoon is an online all-in-one work collaboration platform that boosts engagement, productivity, and collaboration across meetings, workshops, and broader workstreams.

About the Role

As the Senior Team Leader for Account Management at Wrike, you’ll guide a high-performing team focused on driving adoption, expansion, and long-term customer value across our existing client base. Your mission is to lead your team to exceed net revenue retention targets, uncover and close expansion opportunities, and build strategic, multi-threaded relationships with customers. You’ll partner with Pre-Sales, Sales, Customer Success, Marketing, and Product to align account strategies with Wrike’s broader goals and help customers transform how they run meetings, workshops, and collaborative work. If you’re passionate about customer outcomes, skilled in leadership, and energized by building scalable processes in a dynamic environment, we’d love to meet you.

Your Team

You will lead a team of 6 Senior Account Managers who manage Commercial & Enterprise portfolios. The team engages with customers from post-onboarding through renewal and expansion, working cross-functionally to drive adoption, quantify ROI, and grow strategic relationships. You’ll collaborate with regional leadership and cross-functional partners to share insights, align on goals, and pilot growth initiatives.

Your Impact

• Lead, coach, and develop Senior Account Managers; establish operating rhythms, pipeline discipline, and value-based selling practices.
• Own and exceed targets for net revenue retention, expansion ARR, and gross retention.
• Ensure robust account planning, QBRs/EBRs, and multi-threaded executive relationships across your team’s portfolios.
• Drive adoption and value realization; quantify and communicate ROI and business outcomes to senior stakeholders.
• Partner with Marketing on adoption and upsell campaigns; with Product to amplify the voice of the customer; and with Sales/CS on territory coverage and handoffs.
• Forecast renewals and expansions accurately; identify risk early and execute playbooks to prevent churn and unlock growth.
• Use data and health metrics to segment, prioritize, and intervene proactively across accounts.
• Champion Wrike best practices for workshops and collaborative workflows; evangelize new features and use cases.
• Build customer advocacy, including references, case studies, and community participation.
• Continuously improve processes, tooling, and KPIs to scale impact.

Your Qualifications

• Fluent in English and French (verbally & written)
• 6+ years in B2B SaaS account management, including 2+ years leading AM/AE teams
• Proven experience in full people management lifecycle — recruiting, onboarding, performance evaluations, development coaching, and maintaining a high-performing culture
• Strong experience in long-cycle enterprise sales (3–9 months) and C-level negotiations
• Proven success in achieving NRR/expansion targets while maintaining high customer satisfaction
• Strong executive communication, value selling, and negotiation skills with the ability to influence stakeholders
• Proficiency with CRM (preferably Salesforce) and reporting; data-driven approach to coaching and forecasting
• Ability to build cross-functional partnerships with Sales, Customer Success, Marketing, Product, and Support
• Operational rigor in territory planning, account planning, and cadence management
• Passion for helping customers transform how they collaborate through better meetings and workshops

Standout Qualities

• Experience leading strategic account management teams in collaboration/productivity SaaS or adjacent categories
• Success driving large-scale adoption and multi-solution expansion in complex, global organizations
• Strategic mindset, consultative approach, and strong leadership by example
• Strength in ROI modeling and C-level storytelling
• Familiarity with common sales methodologies (e.g., MEDDICC, Challenger, SPICED) and enablement practices
• Track record of developing talent and fostering an inclusive, high-performance culture
• Multilingual abilities and experience operating across regions

Our Work Style

• Collaborative culture with ambitious, supportive colleagues
• Comprehensive training and ongoing sales enablement
• Work flexibility with remote options and required on-site days as applicable
• Competitive compensation with base salary and uncapped commission

Why Join Wrike?

• Extra paid time off
• Recovery days and flexible holiday options
• Hybrid work and home-office allowances
• Health insurance coverage for you and your children
• Monthly home-office allowance
• Public transport reimbursement or mobility package

Recruitment contact: Aziza Talhi, Senior Recruiter. #LI-AT1