Support Utilisateur Junior (H/F)

ADP; Nanterre; Sur place; EUR 60 000 - 80 000; Temps partiel

Résumé du poste

ADP, un chef de file dans la gestion du capital humain, recherche un Technicien de Support à Temps Partiel basé à Nanterre. Le candidat rejoindra une équipe de trois pour fournir un support à environ 2 300 collaborateurs en France, avec des responsabilités allant de la résolution d'incidents à la gestion des accès aux utilisateurs. Une bonne connaissance des environnements Windows et un bon niveau d'anglais sont essentiels pour ce poste.

Qualifications

• Idéal pour un candidat à temps partiel avec une mentalité orientée client et des compétences en Windows.
• Maîtrise de l'anglais est fortement valorisée.
• Une expérience en logiciels de développement est un atout.

Responsabilités

• Ouverture de rapports d'incidents et demandes d'assistance, qualification de ces demandes.
• Résolution des problèmes de niveau 1 et 2.
• Gestion des accès aux applications et création de profils utilisateurs.

Connaissances

Service client

Compétences interpersonnelles

Réactivité

Travail autonome

Connaissance de Microsoft Windows

Anglais

Automatisation des tâches

Description du poste

Client:

ADP

Location:

Nanterre, France

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

39488c7f41a1

Job Views:

5

Posted:

12.07.2025

Expiry Date:

26.08.2025

Job Description:

Position Description

ADP is a pioneer in human capital management (HCM) and process outsourcing, specializing in services for human resources management.

With powerful technologies and a human touch, ADP serves 630,000 customers worldwide, including half a million in the Cloud. Our services are used by 35 million active users daily, with 5 million logins every day and 19,500 logins every second. Companies of all sizes and industries leverage our cloud-based solutions and expertise to unlock their employees' potential. We focus on Human Resources, Time and Activity Management, and Payroll, aiming to build innovative and effective solutions.

We are seeking a Support Technician (Part-Time Student) based in Nanterre. You will be part of a team of three, providing support to approximately 2,300 associates across France.

Your main responsibilities will include:

• Opening incident reports and assistance requests, and qualifying these requests,
• Resolving Level 1 & 2 issues,
• Remote control of workstations,
• Managing application access and creating user profiles,
• Participating in equipment deployment,
• Scripting tasks.

Ideal candidates will have a customer service mindset, good interpersonal skills, reactivity, and the ability to work independently. A good knowledge of Microsoft Windows environments is essential. Proficiency in English is highly valued given the international context. Knowledge or experience with development software is a plus, especially for automating tasks.

Please note that if you are not a passport holder of France, you may need a work permit. For more information, please check our Blog.

Note: Bank or payment details should not be provided when applying. All applications should be submitted via the 'Apply now' button. Eurojobs.com is not responsible for external website content.