Service Engineer - France (Le Mans)

See Ishidas current vacancies; Le Mans; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading technology company is seeking a skilled technician to provide on-site customer service and technical support across the France region. Responsibilities include installing and repairing machines, training customers, and managing relationships. Ideal candidates should possess electro-mechanical skills, excellent customer service abilities, and the willingness to drive long distances.

Qualifications

• Electro-mechanical fault-finding experience required.
• Excellent administrative, organizational, and planning skills needed.
• Ability to maintain a positive attitude and provide excellent customer service.

Responsabilités

• Provide on-site customer service across the French region.
• Install and validate new machine installations at customer sites.
• Diagnose faults and repair machines at customer sites.
• Train customers on their equipment and Ishida personnel.
• Manage customer relationships and keep them informed.

Connaissances

Debugging

Computer Networking

ConnectWise

PKI

PowerShell

Windows

C#

Automotive Diagnostics

Medical Imaging

Azure

Technical Support

Troubleshooting

Description du poste

Main Purpose of the Role

To install, repair, commission, and train customers at Ishida projects on customer sites in the France region, as well as perform maintenance testing and PDIs at Ishida sites. Responsible for providing direct technical on-site support for the installed base at assigned customers. Occasional support in other regions may be required.

Primary Responsibilities

• Provide on-site customer service primarily across the French region. Support in other EMAE regions may be required from time to time.
• Install, commission, and validate new machine installations at customer sites. Offer service contracts on the installed base.
• Diagnose faults and repair machines at customer sites.
• Work in line with Ishida standards for installation, commissioning, service contracts, and customer complaints, ensuring compliance and adherence to processes.
• Train customers at their sites and on their equipment, as well as Ishida personnel when required.
• Coordinate with other Ishida departments such as Engineering and Sales for fault resolution and continuous improvement.
• Complete all service visit reports promptly and thoroughly.
• Maintain demonstration equipment.
• Perform customer demonstrations using equipment in the Ishida office.
• Install equipment at regional exhibitions and participate by demonstrating equipment and discussing applications with customers.
• Manage customer relationships, ensuring all service tasks are owned and customers are kept informed of progress.

Skills and Qualifications

Ideal candidates will have electro-mechanical fault-finding experience, be IT literate, and possess excellent administrative, organizational, and planning skills. Knowledge in critical and analytical thinking is essential.

You should be able to consistently complete tasks to a high standard, provide excellent customer service, and maintain a positive attitude. Ability to work independently or as part of a team and willingness to drive long distances are required.

Key Skills

Debugging, Computer Networking, ConnectWise, PKI, PowerShell, Windows, C#, Automotive Diagnostics, Medical Imaging, Azure, Technical Support, Troubleshooting

Employment Type: Full-Time

Experience: [Specify years of experience]

Vacancy: 1