Senior Solutions Consultant (Italy)

Medallia; France; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading experience management company in France is seeking a Sr. Solutions Consultant to enhance strategic growth with a focus on the Italian market. The role involves partnering with Sales Directors, crafting compelling proposals, and presenting product solutions that improve customer and employee experiences. Candidates should have 5+ years in customer-facing roles, fluency in Italian, and experience in tech environments.

Prestations

Equal opportunity workplace

Diverse work environment

Career development opportunities

Qualifications

• 5+ years experience in a customer-facing role or sales organization.
• Fluent in Italian, with ability to conduct business with clients.
• Previous experience in software/technology environment.

Responsabilités

• Partner with Sales Team to shape Customer Experience vision.
• Create compelling written proposals in collaboration with others.
• Build relationships to identify customer needs and business value.
• Present product capabilities through in-person and remote demonstrations.
• Propose solutions that transform business and organizational culture.

Connaissances

Customer-facing experience

Fluency in Italian

Business and technical presentation skills

Relationship building

Formation

Bachelor's Degree or equivalent work experience

Outils

Customer Experience software

Contact Center software platforms

Description du poste

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower exceptional people to create extraordinary experiences together. Bring your whole self.

The Role:

We are adding a Sr. Solutions Consultant to our team to help lead our strategic growth, with a special emphasis on the Italian market. In this role you will partner with Sales Directors and Enterprise Solutions Consultants to:

• Understand potential business opportunities at customer prospects. This includes researching and understanding prospects’ go-to-market strategies and identifying potential solution hypotheses and value drivers of Customer Experience and Employee Experience programs at the prospect’s organization.
• Work with prospects and decision-makers at leading brands on a mission critical task – helping their companies improve in the eyes of their ultimate judges: customers and employees
• Immerse yourself in Medallia’s cutting-edge technology and tackle real business problems for our clients and prospects
• Gain exposure to a wide range of industries, the opportunity to specialize in a specific business vertical, and work with great colleagues from diverse backgrounds
• Build your knowledge and skill-set in value-based selling
• Be a critical member of the sales team, a leader, coach, and a trusted advisor for our prospects

Responsibilities

• Solution Consultants partner with the broader Sales Team to shape the Customer Experience vision of prospects and existing clients and present Medallia's solutions to capture every signal, analyze and predict behavior, and generate the biggest impact for our clients.
• Proposals - Create compelling written proposals in collaboration with Medallia’s Shared Services Organization, leveraging a robust internal RFP repository system and templates that describe and explain Medallia’s capabilities
• Customer Discovery - Build relationships with customers to identify their current circumstances, their customer and employee experience needs, and the business value of fulfilling those needs
• Product Demonstrations - Present product capabilities through in person and remote demonstrations of the Medallia Experience Cloud that clearly articulate how prospective and current clients will achieve their goals and yield a return on their investment
• Solution Design - Propose CEM solutions that transform the business and organizational culture of prospective companies using our Best Practice Platform solution framework

Qualifications

Minimum Qualifications:

• 5+ years experience in a customer-facing role or sales organization
• Fluent in Italian, with the ability to conduct business with clients and partners in the language is required
• Previous experience in software/technology environment
• Bachelor's Degree or equivalent work experience

Preferred Qualifications:

• Pre-Sales or Post-Sales support experience in a software/IT environment
• Fluency in additional European languages (e.g., Spanish, French, German) is a plus
• Experience with Customer Experience (CX) or Contact Center software platforms
• Excellent business and technical presentation skills (remote and in-person), communication (oral & written), and relationship building skills, across all levels of management
• Ability to apply strategic thinking and demonstrate understanding of requirements to execute
• Proficient technical aptitude including comfort with technical concepts and ability to become a subject matter expert with new technology applications
• Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [e-mail]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.