Senior Customer Onboarding Manager

Vivid Rock; Montpellier; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A high growth SaaS company in Montpellier seeks a Senior Customer Onboarding Manager to oversee the onboarding journey, manage a team of Consultants, and improve project methodologies. The ideal candidate has significant leadership experience, is knowledgeable in Operational Excellence, and is fluent in both English and French. This role offers a competitive salary, bonuses, and benefits.

Prestations

Competitive salary

Bonus and benefits package

Qualifications

• Significant project management and leadership experience.
• Proven ability to enhance and scale project methodologies.
• Experience working remotely and across time zones.

Responsabilités

• Lead the end-to-end onboarding journey including training and go-live.
• Own and continuously improve the implementation methodology.
• Manage customer escalations and coordinate internal solutions.

Connaissances

Project management

Leadership

Operational Excellence methodologies

Communication skills

Stakeholder management

Fluent in English and French

Outils

MS Office

HubSpot

DevOps

Project management tools

Description du poste

Overview

Vivid Rock are proud to be partnering with an exciting, high growth SaaS business as they continue to scale at pace through due to significant interest in their platform from companies across the globe. As a result of their success, they are looking for a Senior Customer Onboarding Manager to lead their Onboarding and Project Governance function. You will oversee the entire customer onboarding journey, continuously improve their project methodology and tools, and manage a growing team of Onboarding Consultants to deliver exceptional client experiences.

Responsibilities

Some of the key responsibilities include :

• Lead the end-to-end onboarding journey : from pilot, configuration, and integration to training, go-live, and re-certification.
• Own and continuously improve the implementation methodology, tools, and processes.
• Lead, coach, and grow a high-performing Onboarding Consultant team.
• Enable the team to deliver technical support and impactful training.
• Manage customer escalations and coordinate solutions internally.
• Collaborate cross-functionally with Sales, Product, Operations, and Finance.
• Identify business opportunities within accounts.
• Ensure accurate reporting of onboarding and pilot projects.
• Oversee capacity, headcount, and budget planning.

Key Skills

• Significant project management and leadership experience.
• Experienced in working with or for Manufacturing companies and having good knowledge of Operational Excellence methodologies.
• Proven ability to enhance and scale project methodologies.
• Track record of customer facing experience, strong communication and stakeholder management skills.
• Experience working remotely and across time zones.
• Proficiency in MS Office, HubSpot, DevOps, and project management tools.
• Fluent in English and French

Compensation

Competitive salary - plus bonus and benefits package

How to apply

If you’re excited by everything you’ve read above and have the experience to match, please get in touch as we would love to tell you more! Email – [e-mail]

Notes

Finally… We appreciate it’s a tricky time to navigate your career and it\'s important for us to be authentic about the opportunities we share here. We know that people continue to be affected by the current challenges we face, however, please only apply for this role if you meet the essential criteria we have outlined above.

We are expecting a high volume of applications; sadly, we\'re unlikely to be able to respond to each individual applicant. Thanks for being patient and we\'ll be sure to get in touch if we\'re keen to take your application further.

Vivid Rock is passionate about championing diversity and challenging unconscious bias and treats each application carefully. Thank you for your interest and please follow our page for further updates.