Remote Technical Support for Pathology - German speaking

Agilent; Les Ulis; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading diagnostic services company is seeking a Remote Technical Support Specialist for Pathology. In this role, you'll provide top-notch support for pathology products, ensuring customer satisfaction. The ideal candidate has strong technical knowledge, proficiency in German and English, and experience in a relevant environment. The position offers flexibility for remote or hybrid work and comprehensive benefits including training opportunities, life insurance, and work/life balance.

Prestations

Comprehensive training opportunities

Stock Purchase Plan

Health insurance

Employee Assistance Program

Work/life balance initiatives

Qualifications

• Experience in a pathology laboratory or similar environment is preferred.
• Must demonstrate proficiency in German, English, and preferably French.
• Proficiency must include reading, writing, and listening skills.

Responsabilités

• Manage technical support phone lines and respond to customers’ questions.
• Diagnose and troubleshoot technical issues remotely.
• Provide first and second-level support to customers by phone and email.

Connaissances

Technical product knowledge

Remote troubleshooting skills

Problem solving / analytical skills

Communication / interpersonal skills

Formation

Master’s or PhD in relevant field

Medical Laboratory Technologist – Histopathology

Field Service Engineer with experience in pathology laboratories

Outils

CRM systems (OneConnect C4C, SAP CRM)

Computer software applications

Description du poste

Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at .

Are you passionate about technology and helping others? Join our team in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology!

In this important role, you’ll be the go-to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.

Responsibilities

• Manage technical support phone lines and respond to customers’ questions and concerns.
• Provide first and second-level support to customers by phone and email.
• Diagnosing and troubleshooting technical issues remotely to find solutions.
• Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
• Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
• Take part in quality improvement projects and help enhance our service offerings.
• Occasionally visit customers on-site to gain hands-on experience and support sales activities.

Qualifications

• Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
• Excellent technical product knowledge and remote troubleshooting skills.
• Experience in a pathology laboratory or similar environment is preferred.
• Proficiency in computer and software applications.

Language Requirements

To effectively support our Nordic and EMEA customers, the successful candidate must demonstrate proficiency in the following languages:

• German - mandatory
• French - preferred
• English - mandatory

Proficiency must include reading, writing, and listening skills in all the above languages.

In addition, knowledge of any of the following EMEA support languages is considered an advantage: Danish, Dutch, Finnish, Italian, Norwegian, Spanish, Swedish.

On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication / interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.

What We Offer

• Position can be remote, hybrid or office based.
• Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you have a smooth start with our team.
• A dynamic environment focused around delivering best-of-class customer service.
• Agilent offers core global benefits to all staff - but in addition to these, the business offers Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country).
• A dedication to work / life balance.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: Occasional

Shift: No End Date

Job Function: Services & Support